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Virtual Systems Engineer, Operations - SCCM and Azure IRC208829

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Job ID: IRC208829
Date Posted: Feb 21, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): IT Infrastructure
Job Type (Experience Level): Management
Job Schedule: Full-Time
Remote: Yes

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The person in this role will be responsible for Systems Engineering Support and Daily End user Operations support. The candidate will assist the Systems Engineering team with all project objectives and provide day to day end user escalation support to all users globally, working closely with security and compliance to vailed new application requests and maintenance task requirements before transition to production. The individual's objectives will include creating necessary technical, SOP, and end user facing documentation/runbooks for all assigned projects and maintenance task for end user and technical reference.



  • B.S. in Computer Science or Engineering.
  • 5 years' Experience in System Engineer.
  • Minimum of 5 years of hands-on experience working with Azure Virtual Desktops.
  • Working knowledge on Microsoft Azure, FsLogix, GPO, Active Directory and PowerShell.
  • Experience with Day-to-day System Engineer Operations and escalations Support.
  • Experience developing and testing software packages using Install shield or equivalent.
  • Skills managing a VDI environment (Azure Virtual Desktop preferred).
  • Experience in software development life cycle methods and current technologies.
  • Expert with SCCM administration, Patch Management, Imaging, Scripting, MSI, Packaging & Automation.
  • Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
  • Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
  • Scripting Experience is considered a plus (batch, SQL, PowerShell, vbscript).
  • Working knowledge of the ITIL framework.
  • Skills managing a VDI environment (Azure Virtual Desktop preferred).
  • Expert End Point Protection Engineering.
  • Experience with Windows 10/11, Active Directory Structure, and Managing Group Policies.
  • Experience developing and testing software packages using Install shield or equivalent.
  • Strong problem solving and root cause analysis skills.
  • Possess experience with troubleshooting.
  • Possess the industry's best practices to manage Windows-based projects.
  • Possess strong communication skills, both written and verbal.
  • Desktop support experience in an enterprise environment.

Job Responsibilities:
• Provide support for multiple Windows platforms in both Physical and Virtual Environments.
• Manage the entire lifecycle of the global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Create and maintain existing support documents to maintain high quality standards in the delivery of end user computing services.
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
• Provide last tier support for operations and support teams, including root cause analysis and preventative analysis.
• Drive to deliver technology and products in the roadmap on schedule, and with the highest quality.
• Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team and anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management.
• Partner with Engineering teams to develop solutions.
• Manage Azure Virtual Desktop (AVD) environment including creating images, deploy VMs, monitor VM performance.
• Develop automated solutions for deploying software packages, application patches/updates and workstation images.
• Engineer and support multiple Windows desktop images.
• Manage the entire lifecycle of our global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Monitor and address alerts from desktops using CyberArk.
• Manage and support PXE environment - 1E products.
• Provide level 3 support for escalated end user issues.
• Manage Microsoft and 3rd party patch deployments.
• Package, test and deploy new applications as needed.
• Have a positive impact with the team and our End User Computing environment.
• Maintain and expand existing Knowledge Base.
• Create new and maintain existing support documents to maintain high standards in quality in the delivery of end user computing services.
• Administrating and troubleshooting Microsoft Auto Pilot deployments.
• Working with Microsoft Intune for Windows Device Management (device configuration, policies, etc.).

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people's lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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