Sales Support Specialist- AU

Description

[1/9 6:15 PM] Anusha BaiS

Company Information:

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

Visit us - www.hitachienergy.com

About the business:

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation  and commissioning. However, over the last decade, it has evolved to become the largest Operations hub.. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Your responsibilities:

• Provide Level-3 technical support for global customers of Hitachi Energy for any escalations or queries related to MicroSCADA family Products.
• Work on day-to-day tickets, follow up with clients, provide feedback, and see problems through to resolution.
• Provide on-call off-hours support as required.
• Replicate the issues reported by the customers in the LAB environment and work with the R&D team to identify the root cause and fix the issue.
• Contribute to the knowledge base by creating KB articles and FAQs.  Actively participate in training and improve product and process knowledge.
• Understand the SLAs and work/align style of working towards meeting them.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Bachelor's Degree preferably in Electronics and communications.
• Should have 4-10 yrs. of experience,
• Relevant Work Experience on MicroSCADA family Products- SYS600, SYS600C, Historian, SDM600, DMS600  Customer support experience with MicroSCADA family products, preferably worked as a technical support engineer/ Commissioning Engineer .
• Exposure to SYS600 engineering tools (View builder and Display builder)
• Experience working in a support lab environment for problem replication.
• Good understanding of Communication Protocols (IEC61850, IEC101, IC104, Modbus)
• Exposure to XML, SCIL coding
• Good understanding of Windows, SQL, and Patch updates.
• Excellent written and verbal communication ability.