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Service Operations Manager

Location: Vaesteras, Västmanlands län, Sweden
Job ID: R0041356
Date Posted: Feb 26, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Senior Management
Job Schedule: Full time
Remote: No

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Are you Service minded, leading through example with the ambition to further develop through new challenges? If so, this can be the right opportunity for you. Take the opportunity to be the Service Operations Manager for Grid Automation in Sweden, you will be located in Västerås.

Your responsibilities  

  • Implement Health, Safety & Environment (HSE) and business compliance standards and regulations across operational activities
  • Customer orientation, both external as well as internal. Act as liaison between clients and the company, handling both commercial and technical questions
  • Accountable that all functions are properly organized, staffed and directed
  • Build an effective, capable and high-performing team while developing talent, reviewing organizational effectiveness, performing competence assessments and continuous skill-upgrades
  • Responsible to execute a customer-focused operations Service strategy derived from the overall business and functional strategy developed for the HUB. Accountable for its relentless execution.
  • Owns and is accountable to deliver Service Operations RELEX KPIs in line with Hitachi Energy expectations. Accountable to deliver targets for Operations: Safety, Quality, Delivery, Productivity.
  • Accountable for the development and continuous improvement of business processes and procedures, and of the overall customer satisfaction for Service
  • Accountable to ensure compliance with global and local standards, rules, policies and procedures related to Operations. In alignment with the respective Group, Divisional, BU and Hub policies.
  • Support the defined Sales organization and customers throughout the sales process in the assigned area. Increase new and existing business by supporting the Sales organization to have relevant knowledge of Service portfolio

Your background  

  • Minimum five years’ experience with project management task preferably within Service and in the substation filed
  • Strong contract and commercial skills
  • Engineering degree of at least bachelor or similar
  • Previous leadership experience
  • Good knowledge in IS/IT systems
  • Since this position is in Sweden, good knowledge in Swedish (spoken and written) is mandatory
  • Good skills in English (spoken and written)

More about us  

Our leaders are the engine for bringing the inclusion and diversity of thought to life and we need you who want to be a part of our journey!     

We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join! 

Last day to apply is 8th of March.

Recruiting Manager, Festus Coetzee, [email protected], will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Bo Almgren, +46107381417; Ledarna: Christer Fridlund, +46107382912; Unionen: Karin Ulvemark, + 46107385142. All other questions can be directed to Talent Acquisition Partner Maryam Carlqvist, [email protected]

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