GIS Sales Maintenance Specialist 80 - 100% (f/m/d)

Hitachi Energy Ltd, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution. The Service unit is responsible for the worldwide after sales support of generator circuit-breaker (GCB) systems and gas insulated switchgears (GIS) for both Transmission (220kV-550kV) and Sub-transmission (60kV-170kV) level, including training, installation and commissioning, scheduled maintenance, value-added services, troubleshooting, extensions, retrofits and replacements. 

We offer an interesting role within a highly motivated team, together with open communication structures. Based on a personal, practice-oriented introduction program, you will be given the opportunity to acquire the confidence needed to work independently and be a constructive member of an inclusive team within your assigned area. 

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow. 

Your responsibilities 

• Responsible for handling assigned customer inquiries and complaints in a timely and competent manner for a defined geographic region  

• Consult and create quotations for our customers, Local Service Centers (LSC), for our gas insulated switchgears (GIS) service product portfolio consisting of Spare Parts, Overhaul Kits, Retrofits to ensure asset availability and lifetime extension 

• Act independently as well as in cooperation with LSCs and relevant internal departments (engineering, supply chain, procurement, legal, new business, local service centers, etc.) to ensure information for quotation 

• Follow up on quotations and convert these into orders 

• Provide professional support to internal and external customers, obtain and prepare customer requirements, train sales partners 

• Maintain market, installed base, customer, offer, and order information in reports and sales database 

• Actively cooperate and/or lead internal continuous improvement projects and tools 

• Responsible for standardization of offers and prices 

Your background 

• Technical and/or business education (apprenticeship, FH/TH, diploma) 

• Commercial and business management knowledge is beneficial

• Gas insulated switchgears (GIS) knowledge is a must-have  

• SAP and MS Office experience 

• Strong analytical and problem-solving skills 

• Excellent communication and interpersonal skills 

• Fluency in English and German, additional languages are a big plus