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HR Operations Cluster Lead Italy

Location: Arese, Milano, Italy
Job ID: R0042617
Date Posted: Feb 1, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY, S.A.
Profession (Job Category): Human Resources
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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Joining the HR Operations organization, you will have the opportunity to work in a high-paced international environment and grow together with a rapidly developing business. Join us now in this exciting journey and seize the unique opportunity to contribute to shaping the development of the global organization in HR.

This position is fully accountable for management of HR Operations in the assigned geography (Italy, Spain, Turkey, Portugal, France, Greece, Croatia, Israel) as well as for directly managing Front Office team in Italy.

You and your team will be responsible for the delivery of high-quality services, supporting business locations, clients and delivery against agreed performance targets across all Service Lines (such as Talent, Employee Lifecycle, Compensation & Benefits, Payroll, Global Mobility, Learning & Development, People Analytics and HRIS).

If you're ready to lead a dynamic HR Operations team and contribute to our global organization's success, apply now. Join us in shaping the future of HR at Hitachi Energy!

Your responsibilities

Operational Management

·        Lead and manage HR Front Office operations in the assigned countries.

·        Ensure adherence to Standard Operating Procedures (SOPs) and

performance targets.

·        Drive system stabilization, process optimization, and compliance.

·        Monitor and maintain quality and customer satisfaction standard Control mechanisms, data protection, and compliance tasks.

People Management

·        Lead and develop HR Front Office teams.

·        Ensure teams are adequately staffed and skilled.

·        Encourage team development and address retention risks.

Continuous Improvement

·        Standardize processes within HR Operations and across functions.

·        Innovate and implement industry best practices.

·        Analyze and address operational performance issues.

·        Implement Lean approaches for efficiency.


·        Foster collaboration between HR Operations, HR, and Business units.

·        Build the company's brand recognition and represent HR Operations

in both internal and external meetings.

·        Collaborate with HR stakeholders and HRBPs.

·        Be an active and collaborative member of the HR Operation core team

in Europe to strengthen and develop the HR Operations strategy, develop

further efficiencies, ensure consistency of management approaches and sharing of best practices.

Your Background:

·        Bachelor’s degree and 10+ years of HR or Shared Services Operations experience.

·        Leadership experience managing teams of 10-20 employees.

·        Client-focused and service-oriented mindset

·        Strong problem-solving and analytical skills.

·        Excellent communication skills in English. Italian skills are a strong plus.

·        Collaborative and results oriented.

·        Sounds operations & project management experience.

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