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SRE/Production Support Manager (US Eastern Timezone) IRC210085

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Job ID: IRC210085
Date Posted: Mar 5, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Engineering
Job Type (Experience Level): Experienced
Job Schedule: Full-Time
Remote: Yes

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Our customer is the world's leading video creation to distribution company offering global, end-to-end services and technology. Through unmatched scale, technology and capabilities, our customer enables the worldwide market for professionally created video. The world's leading content creators, broadcasters, OTTs and distributors rely onour customer's experience and expertise. With headquarters in Los Angeles and New York and operations in 38 key media markets worldwide, the company relies on the talents of more than 7,500 of the industry's premier artists, experts, engineers and innovators.


  • Excellent communication skills and cross-team collaboration
  • Desire and ability to work in US Eastern Timezone
  • Proactive and initiative in problem-solving
  • Getting things done
  • Solid knowledge of SOA and integration of distributed systems
  • Solid knowledge and experience of SDLC
  • Technical background in software development is highly desirable (JavaPythonSQLAmazon CloudJSSwiftKotlin)

Would be a plus:

  • Media and video distribution domain experience
  • YouboraAmplitudeNew Relic experience

Job Responsibilities:

  • Provide Incident management support to all teams
  • Support engineering teams with triage and troubleshooting
  • Act as point person for production issues, incidents, or questions
  • Create runbooks and action plans for the various types of incidents and production requests
  • Work with engineering teams to create process around production requests
  • Provide reporting and data on incidents and requests
  • Use Jira and Confluence to track and document incidents and requests
  • Must take initiative and communicate well with all levels
  • Ensure high availability and lead disaster recovery when needed
  • Troubleshoot issues, provide root cause analysis and build a knowledge database for known issues and fixes
  • Participate in planning and executing Maintenance, Outage Management, and Problem Management
  • Continuously improve SRE tools, processes, and procedures
  • Should have enough technical skills to be able to help troubleshoot as well as learn/understand our systems over time

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people's lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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