Field Service Engineer/Robots Engineer - (BU50)

Description

Responsibilities:

• Travel to a customer site on a moment’s notice and remain on‐site for the duration of time required to
  perform the troubleshooting and repair functions. This may include long hours, nights, weekends and
  holiday work.
• Ability to discuss, diagnose & repair robot operational and process problems as reported by the customer.
• Troubleshoot, repair, and maintenance of Fanuc and other robot controllers, electrical control devices,
  mechanical units, transfer devices and peripheral equipment.
• Complete a Field Service Report for each customer service call.
• Maintain a service tool kit and documentation to facilitate rapid customer response.
• Communicate frequently with involved, employees and customer employees to ensure that expectations
  are being met.
• Return parts used for the service call but not purchased by the customer or defective parts replaced under
  warranty.
• Provide telephone‐based troubleshooting support to customers to resolve robot or related peripheral
  equipment operational problems on as needed basis.
• Robot and system programming and path editing of robot and related peripheral equipment to restore,
  maintain or optimize system performance.
• Note: This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.                                                     Qualifications:
• High school diploma or equivalent
• Technical certification or college degree preferred
• 1‐3 years of experience with automated equipment build, troubleshooting, and maintenance.                   Basic proficiency in:
  • Schematic interpretation
  • Robotics
  • Electrical
  • Trouble shooting
• Proven mechanical aptitude with a focus on safety and quality.
• Proven ability to accept direction and complete tasks as assigned while working as part of a team or
  individually.
• Ability to complete Lock Out Tag Out training while employed at JR.
• Travel at least 30% of the time may be required. This may include domestic and international travel
  depending on the project.                                                                                                                                            Behavioral Skills:
• Adaptability
• Quality Orientation
• Innovation
• Teamwork 
• Tolerance for Stress
• Practical Learning
• Safety
• Communication
• Information Monitoring
• Problem Assessment