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Training & Competency Manager

Location: Riyadh, Ar Riyāḍ, サウジアラビア
Job ID: R0036303
Date Posted: Feb 23, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Rail
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Technical Responsibilities

•Organize and manage training programs within an organization to ensure staff gain and develop the skills they need to carry out their jobs effectively and in compliance with the requirements of the Safety Management System;

•Conducts a training needs analysis to ensure that training and competence needs are identified;

•Development of detailed individual role training plans for each member of staff;

•Liaise with other managers to understand the requirement of each department regarding competence;

•Supervise the production of training materials, including e-learning where suitable;

•Working with external providers to develop specialist courses;

•Managing and leading a team to deliver and assess programs;

•Updating training records and keeping all relevant documentation in compliance with the Safety Management System and internal Hitachi Rail requirements;

•Giving all staff the opportunity for on-going development;

•Fully responsible to manage the Competence Management System process and Assessment Cycle;

•Develop assessors and verifiers to achieve the required target of competence;

•Organize an annual training calendar to derive the annual programme of training and workshops.

•Keep abreast of training trends, methods, tools, developments and best practices that can be applied to achieve learning that is more effective and use this knowledge to propose innovative modes of delivery.

Health, Safety and Environment

•Be aware and adhere to requirements affecting your role in relation to: Health, Safety; Security and the Environment ;

•Ensure that effective Health, Safety, Security and Environmental management is embedded into the delivery of all work in line with established policies, systems, plans, procedures and work instructions by following the training you have been provided with;

•Take care of your own health and safety and that of others that may be affected by your actions (including colleagues, our customers and communities in which we deliver services);

•Report all incidents and accidents immediately through appropriate reporting channels and take action to isolate any hazards and risks;

•Exhibit your commitment to an excellent Health, Safety, Security and Environmental culture among team members, peers, subcontractors and third parties;

•Look for ways to conserve energy, water and resources and minimize the generation of waste both within the workplace and within Company accommodation.


•Promote and deliver effective teamwork within own department and across departments and build rapport with co-workers.

•Ensure effective communication by email, telephone or in person with co-workers.

•Share thoughts and ideas openly and take into account what others have to say.

•Ensure appropriate handovers are in place between team members at end of shift to ensure continuity of service and delivery.

•Ensure appropriate communication and required actions take place between co-workers within different departments and within own department.

Operational Delivery

•Ensure a culture of customer service excellence and continuous improvement is delivered across the organization;

•Submit any scheduled reports or documentation required to supervisors or line managers as directed;

•Ensure that whatever management systems and tools are mandated for your department are used responsibly and accurately, ensuring reporting timelines are met for data input;

•Be aware and adhere to all departmental operational procedures and instructions;

•Be aware and adhere to all Human Resources procedures and instructions;

•Be aware and adhere to the Quality Policy and all related procedures and instructions relating to your department.

Quality and Performance

•Be aware and adhere to requirements affecting your role in relation to customer satisfaction and service delivery;

•Ensure that quality is embedded into the delivery of all work in line with established policies, systems, plans, procedures and work instructions by following the training you have been provided with.

Financial and Commercial

•Ensure that all attendance records including and timekeeping records for staff;

•Certify that external trainers have delivered course materials and training in accordance with their contract.


  • Ideally to hold a degree or postgraduate qualification in an area such as Education, Human Resources, or Railway Operations
  • Holder of an internationally recognized training management certificate (City & Guilds NVQ , CIPD certificate or equivalent)


  • The ability to relate to staff at all levels;
  • Leadership and influencing skills;
  • Excellent communication and negotiating skills;
  • Organizational, planning and time management skills;
  • The ability to coach people and give constructive feedback;
  • Confident presentation skills;
  • The ability to write reports, keep records, and work within budgets;
  • Advanced computer literacy and in particular MS Office suite
  • Critical thinker/problem solver
  • Good command or oral and written English.


  • A minimum of 3 years’ experience as a Training manager within the transport industry, preferably railway;
  • Experience in assessment and verification process;
  • Experience in the undertaking of Training Needs Analysis within a Safety Critical environment
  • Experience in evaluation the competence need and gap of an organization, and implementing a competency management framework in accordance with the railway industry best practice and international standards
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