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Service Warranty & Service Project Engineer

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Location: Bangkok, Thailand
Job ID: R0043465
Date Posted: May 2, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Retail
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Mission statement:

Lead the execution of Service projects, Service Agreements and/or Service Warranty portfolio and ensure that all related activities are executed in accordance with company procedures, con-tract specifications, quality standards, health, safety & environment requirements, cost/profitability targets, and scheduling targets.

Your responsibilities:

  • You will define documented project plan, including scope, financials, schedule, risk management & HSE, ensure that the project follows execution best practices and Hitachi Energy policies.

  • You will effectively monitor and control project progress and efficient resource utilization, project financials, oversee project invoicing status, cost, expense and cash flow, ensure that financial reporting is up to date, all the project related documents are stored according to Hitachi Energy policies, present in project/service agreement/warranty reviews and identify, qualify, quantify and manage risk, and ensure that all opportunities are identified and pursued.

  • You will capture, analyze and share lessons learned throughout the project, ensure that the project is formally closed out, as contractually agreed, drive the formal acceptance of the project, contract close-out and its acknowledgement by the customer.

  • You will ensure that the project consistently applies contract and claim management, in accordance with Hitachi Energy policies and contractual agreements, coordinate with Supply Chain Management, successfully procure required services, materials and equipment for the project from external and internal suppliers.

  • You will support Supply Chain Management in negotiation, claim and project change, act as key contact for the customer, an escalation points for project issues, build, maintain strong relationships with internal and external stakeholders and effectively communicate with all stakeholders.

  • You will pursuit to develop customer relationship enabling business continuation and/or sustainable business relationship and provide feedback internally to develop products, processes, operations and services.

  • You will ensure the project follows and complies with company health, safety, and environmental policies.

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility in own project action in the site.

Your background:

  • University degree in Electrical Engineering.

  • 0 to 2years of experience.

  • Quick learner, positive attitude.

  • Support senior warranty engineer and take care service project as project engineer.

  • Excellent problem-solving, analytical, and communication skills.

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