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Senior SRE, Prod Support Engineer in Azure IRC211155

Job ID: IRC211155
Date Posted: Feb 8, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Engineering
Job Type (Experience Level): Management
Job Schedule: Full-Time
Remote: Yes

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The client is a global technology-enabled services company dedicated to advancing the world of veterinary medicine and empowering veterinary practices. They are bringing together products, services, and technology into a single platform that connects the customers to the solutions and insights they need to work best. There are a set of long-standing veterinary software systems, with more than 20,000 veterinary practices in the U.S., Canada, UK/Europe, and Australia.

The project is a Next-generation Cloud platform that emerges from all existing software systems to provide a truly global open platform.

- Technical Solution

GL team works on the migration of the existing legacy system approaching rebuild strategy and develops a completely new solution for practice management and operations including microservices, Front-end and integration layers.

- Architecture

Event-driven approaching Microservices implementation.

- Technical Challenges

Integration with existing customer's systems and services.

Strangling of the existing legacy system which is a subject of migration.

Large scale project with several development teams across several geographies.

The process is SAFe (Scaled Agile Framework) with good support of internal tools and well-established Scrum events. A lot of verbal and written communication with US team members.



Experience in establishing monitoring and alerting

Practical experience of CI/CD implementation.

Experience with Azure DevOps (former VSTS).

Experience with Azure Cloud Solutions.

Experience with Azure PaaS Services configuration.

Experience with configuring Azure Security.

Experience with SVC (Git).

Experience in Powershell and shell scripting.

Intermediate spoken and written English.


Basic knowledge of C# programming language and C# Scripting (.CSX).

Job Responsibilities:

Implement and maintain monitoring and alerting systems to ensure early detection and resolution of issues.

Monitor and analyze system performance, identifying bottlenecks and areas for optimization.

Develop and maintain incident response and resolution processes, ensuring minimal impact on service availability.

Establishes KPIs and delivers reports on the overall health and performance of the system.

Collaborate with development teams to integrate SRE principles into the software development lifecycle.

Automate infrastructure provisioning, configuration management, and deployment processes.

Conduct system capacity planning and scalability assessments.

Tunes the system and configures platform components to maximize performance and efficiency. Applies patches to comply with security standards and best practices. Establishes a maintenance schedule, policies and procedures then communicates this to the larger team and stakeholders.

Provides required support and follows established procedures to report and address failures and outages.

Researches and identifies the root cause of issues and works to resolve them within established service-level agreements.

Provides after-action reports to document root causes and corrective actions taken

Participate in post-incident reviews and root cause analysis to drive system improvements.

Actively participate in architecture and design reviews to provide input on scalability, reliability, and performance aspects of systems.

Contribute to the development and improvement of internal tools, frameworks, and processes that support SRE initiatives.

Stay informed about industry trends, emerging technologies, and best practices related to SRE and incorporate them into the team's work.

Configuring CI/CD process via Tuning Azure DevOps (VSTS).

Create, update, maintain, and troubleshoot configurations for all environments.

Collaborate with the US DevOps team on building reusable components for project needs.

Regular meetings with the customer's team (EST time zone).

What We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people's lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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