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Team Manager IRC211548

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Job ID: IRC211548
Date Posted: Apr 1, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Product Support
Job Type (Experience Level): Management
Job Schedule: Full-Time
Remote: Yes

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Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.


  • 7+ years of experience in Team Management, Team Leading, Technical Support in Technical Products
  • Oversee the flow of tickets through different levels of support to ensure proper speed of response and resolution
  • Develop and administer a consistent scheduling system to optimize and verify coverage
  • Provide real-time guidance and recommendations to engineers requesting assistance, or through proactive tracking
  • Capture engineer feedback for system-wide improvements and communicate them to leadership operations and program teams
  • Request and schedule training to improve Adobe engineers' knowledge and/or soft skills
  • Help augment team manager activities around interviewing, new hire onboarding, and issues management
  • Driving process compliance across the Engineer population, modifying existing processes where required, and analyzing ticket flow for efficiency gains
  • Prior experience in team management and process improvement recommended
  • Handle manager escalation process for irate Customers to drive low executive escalations.
  • Excellent experience addressing direct and executive management.
  • Keep attrition within the defined goals and share weekly early warning reports with Adobe

Job Responsibilities:

  • Understanding of modern web technologies and the relationships between them.
  • Mush have an understanding of Java Scrips, HTML, Java, Pearl, SQL
  • Experience troubleshooting web applications and performance issues.
  • Ability to analyze/extrapolate issues via logs and other sources of information to provide infrastructure and application teams a good starting point for in-depth reviews.
  • Familiarity with eCommerce Platforms (Support, Site Development, or QA role).
  • General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
  • Advanced-level Excel and PowerPoint
  • Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines
  • Ability to identify, research, and quantify business problems using statistical analyses on large data sets.

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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