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Opportunity - Technical Support Engineers Azure DevOps IRC212429

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Job ID: IRC212429
Date Posted: Mar 4, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): Engineering
Job Type (Experience Level): Management
Job Schedule: Full-Time
Remote: Yes

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Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements.


L2-L3 Middle SupportDeploy Engineer

Job Description

Must Have
• 1+ years of experience as Customer Support Engineer(L1, L2, or L3)
• 1+ years of experience with technical support / QA / data analysis/ development/ technical account management
• Fluent in English is a must
• Strong HW/SW problem-solving and troubleshooting skills;
• Experience in SQL querying and managing data
• Ability to perform log level analysis
• Good reporting and prioritization skills
• CI/CD processes understanding
• Structured and process-oriented
• Exceptional troubleshooting, problem-solving, customer service, and analytical skills
• Self-learning ability, self-motivated and team player
• Computer Science fundamentals knowledge
• Good experience in manual testing
• Ambition to learn new systems, procedures, techniques in a short period of time
• Work in shifts: Mon-Sun
• 09:00 AM-18:00 PM
03:00 PM-00:00 AM
10:00 PM-07:00 AM

Should have
• Windows Server, Linux, TCP/IP, DNS, DHCP, VLAN, NAT, VPN, AD, GPO, FTP, IIS, DFS' RDP understanding
• Experience with the ticketing systems (ServiceDesk, Jira, Azure DevOPs)
• Experience with one of the Continuous Delivery Software: Octopus Deploy, including Red Hat Ansible Automation Platform, GitLab, Jenkins, CircleCI, Azure DevOps Release, etc.

Nice to have
• Monitoring server performance, analyzing resource usage, and optimizing system performance
• Knowledge of virtualization technologies like VMware, Hyper-V, or KVM
• Experience with MS Office, MS Project, Jira, Bizagi modeler, Azure DevOps, Octopus, Confluence, Mantis, VMware ESX, Windows Server, HP OpenView, Lotus Notes, Microsoft Exchange, Microsoft SQL Server, MS Reporting Services, Zabbix, MS System Center Family.
• Deep knowledge of the software development process
• Data and reporting visualization experience(Grafana, SSRS)

Job Responsibilities:

Job Responsibilities
• Act as L3 Support Engineer, means assess issues and provide solutions for problems that cannot be handled by tier 1/2
• Managing incidents' life cycle until they are fully resolved or providing a workaround solution.
• Support in incident management after deployment
• Perform log level analysis
• Work closely with RnD and QA for escalated issues
• Constant monitoring on the case status
• Communicating directly via chat, meeting, and e-mail in a professional manner and sending regular updates until the case/defect gets resolved
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
• Work in our virtual laboratory for effective incident resolution and service assessment from the end customer's point of view
• Work with R&D and product teams on escalations and product enhancement requests
• Enrich our client knowledge base with relevant technical information
• Provide product feedback and insights to the business and R&D teams
• Support installation and post-installation process (deploy, redeploy, failures analyses, and troubleshooting).

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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