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Support Engineer (GDC)

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Job ID: 1027419DS
Date Posted: Apr 25, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Digital Services
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The team

We're a leader in cutting-edge innovation, the transformative power of cloud technology, and converged and hyperconverged solutions. Our mission is to empower clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value.

This strong, diverse, and collaborative group of technology professionals collaborate with teams to support our customers as they store, enrich, activate, and monetise their data, brining value to every line of their business.

The role
  • A supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks.
  • This person assists with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements.
  • Experience: 0-2 years Education Demonstrates production and/or data analysis work experience.
  • Supporting day to day operations in technical environments.
  • Bachelor's degree or equivalent experience. Technical degree preferred.
  • A+ Certification or equivalent AWS Foundational
  • Functional/ Technical Skills Collects information to understand problems and identify their origin.
  • Research precedents and known solutions for basic or routine problems.
  • Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
  • Familiar in working with infrastructure services.
  • Able to configure or operate cloud infrastructure through tools or interfaces.
  • Understands lower-level complex systems.
  • Has a broad understanding of observability and operational tools.
  • Has a foundational understanding of software testing principles.
  • Is familiar with basic concepts of one programming or scripting language (e.g. JavaScript or bash).
  • Knows basic programming control flow and can write a simple function in a given language (e.g. fizzbuzz).
  • Basic understanding of how team goals fit a business need.
What you'll bring

Proven expertise in your area by virtue of which you can contribute to growth of practice. Subject matter expert who can increase the competency in said technology and act as mentor to other team members.

Be at the forefront of the exiting journey Hitachi Digital Solutions has undertaken and contribute immensely through your consulting skills for internal as well as external customers.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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