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Client Engagement & Delivery Partner - Manufacturing

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Job ID: 1028082DS
Date Posted: Jul 12, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Digital Services
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: Yes

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Our company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

As a Client Engagement Partner , based in the Northeast of England, you'll play a key role in the success of your customers by sourcing, managing, and growing a select client cluster and positioning Hitachi Digital Services as a Strategic Digital Technology Services partner of choice, identifying opportunities and avenues to sell new consulting service offerings and solutions.

Your expertise in the manufacturing industry (if you have experience in automotive that would be beneficial but is not a hard requirement to be successful in the role) means you'll be adept at establishing and managing client relationships with key decision makers and building trust by understanding your client's business goals to deliver successful outcomes.

With your exemplary delivery, account management, and professional/technology services experience, and a deep appreciation of digital/IT tools, techniques, systems, and solutions, you'll be able to work with cross-functional teams to ensure your client's goals are being achieved through first-class service delivery.

You'll be responsible for:
  • Contributing to new business development efforts in new clients and facilitating those offerings.
  • Driving the sales cycle including opportunity identification, scoping, proposal development, Statement of Work production and contracting.
  • Understanding Hitachi Digital Services and offerings and identifying matching client needs.
  • Overall account management to include work quality and customer satisfaction, collaborating with service delivery leadership to deliver solutions & services.
  • Bringing Manufacturing industry expertise to our clients.
What you'll bring:
  • At least 7 years of experience in a client-facing Account Manager or Delivery role in IT professional services or management consulting.
  • Demonstrated expertise and a strong network within the Manufacturing industry in the Northeast of England.
  • A strong background in delivery, programme/project, and managed services environments.
  • Excellent communication skills with the ability to communicate effectively along vertical and horizontal planes internally and within client organizations.
  • Detail-oriented and able to manage and maintain all facets of complex assignments.
About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.


Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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