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Station Operator

Location: Honolulu, Hawaii, United States
Job ID: R0048128
Date Posted: Apr 9, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Rail
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Job Description

Hitachi Rail Honolulu JV (HRH) is looking for an enthusiastic self-motivated Station Operator to work on our Honolulu Rail Project.  As the successful candidate your ideas for continuous improvement and creativity are welcome.  The position is based in Pearl City, HI.

About Us:

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.


Under general supervision, the Station Operator will:

  • Provide direct, front line customer service to Hitachi Rail customers, including listening to, understanding and offering solutions to customers’ questions, concerns, and complaints
  • Offer customers accurate, helpful travel and transit system-related information
  • Provide assistance to customers in the use of ticket equipment
  • Explain to customers various options and policies
  • Monitor the proper operation of elevators and escalators
  • Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences
  • Direct customers during busy peak times
  • Assist with emergency station and train evacuations
  • Request police and/or medical assistance, as needed; and perform related work.
  • Available to attend EVERYDAY for training Monday-Friday 

Station Operators will required to work rotating shifts including nights, Saturdays, Sundays, and holidays.

Some of the physical activities performed by Station Operators and environmental conditions experienced are: working outside; working on noisy, environmentally exposed rail platforms; communicating with passengers over loud background noises; working in spaces with relatively moderate dust/dirt levels; and walking/riding up and down stairways, ramps, and escalators/elevators.

Required skills:

  • Excellent customer service skill
  • Two (2) + years of experience in customer service or equivalent education and work experience.
  • Ability to use computers and tablets
  • Able to distinguish colors

Desired Skills/ Knowledge:

  • Three or more years of experience of customer service.
  • Second language skills desired but not required.

Required Education:

  • High School or equivalent, college preferred.

The starting pay for this position is $22.28/hour

Note: In accordance with the DOT’s FRA and FTA programs, Hitachi’s substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.

Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, a Retirement Savings Plan, and Paid Vacation. We also offer a variety of Training and Development opportunities. 
We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at 
It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

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Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected].

Queries other than accommodation requests will not be responded to.

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