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Field Service Representative - Western Canada

Location: Richmond, British Columbia, Canada
Job ID: R0049546
Date Posted: Apr 15, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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General Information:

The service representative will be responsible for executing service work at customer sites, delivering according to Hitachi Energy standards while adhering to the Health and Safety requirements, according to the project schedule and budget, with utmost professionalism.


  • Perform transformer installation and maintenance activities

  • Perform replacement of bushings and repair of transformer leaks

  • Perform electrical testing of transformers that includes power factor, ratio, resistance, insulation resistance, SFRA

  • Operate and maintain transformer oil processing rig

  • Maintain tool and work trailers

  • Ensure all site work is performed to meet proper safety requirements

  • Good knowledge of Electric Power Equipment

  • Handles post commissioning warranty activities

  • Ability to build customer relationships and makes recommendation to customers with regards to equipment performance.

  • Works in collaboration with other departments (sales, marketing and engineering) and bring Field Service expertise.

  • Reviews, analyzes and interprets and comments on technical specifications prior to starting work

  • Participates in department administrative tasks

  • Follows scheduling and administrative procedures

  • Participates in technical training

  • Prepare customer reports on testing and site work performed

  • Work under challenging conditions; able and willing to be called for Customer emergency situations.  This may include longer term work assignments at customer sites.

  • See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking


  • A trade education, college or university diploma/degree/trade in a technical field (electrical, mechanical, etc.)

  • Electrical field service experience with a minimum of 3 years experience or other relevant substation / transformer experience (i.e. manufacturing, engineering design, factory project management)

  • Must have and maintain a valid Canadian driver’s license and driver’s record acceptable to the Government of BC, AB, SK & MB and Hitachi Fleet requirements

  • Must be willing to work in different working conditions and hours of work

  • Willing to travel for development when required and must maintain a valid passport for international travel.

  • Mid-level computer operation skills, including word processing, database programs, spreadsheets, electronic mail, and Department utilized software application programs

  • Excellent communication skills – written and oral

Only selected applicants will be contacted. 

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