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Operations Administrator

Location: Westford, Massachusetts, United States
Job ID: R0049744
Date Posted: May 3, 2024
Segment: Connective Industries
Business Unit: Hitachi High-Technologies
Company Name: HITACHI HIGH-TECH AMERICA, INC.
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

WORK STYLE DESIGNATION: Onsite

WORK STYLE REQUIREMENT: Onsite

WORK LOCATION: Westford, MA (BOS) Office

EXPECTED PAY RANGE: $20.27 - $27.88 per hour

This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

PRIMARY RESPONSIBILITIES

  • Vet customer PO’s and create sales orders in ERP system. {E}
  • Create and maintain customer accounts, including asset & service order creation.
  • Work closely with Divisional resources in risk and legal departments, as required. {E}
  • Acknowledge customer requests and use critical thinking to resolve or reroute issues and provide timely feedback. {E}
  • Communicate internally with team members utilizing various communication channels, including Salesforce chatter, telephone, Teams, and email. {E}
  • Work with operations and quality staff to resolve quality issues; to include customer complaints, internal process issues, and supplier issues. {E}
  • Analyzes and monitors the use of all resources within the operations group to determine the efficiencies and effectiveness of processes and procedures and recommend adjustments as needed. {E}
  • Partner with material planning group to ensure supplier orders are placed timely and inventory limits are adjusted based on forecast. {E}
  • Manage incoming mail and distribute to the correct departments. {E}
  • Assist with tracking instrument order backlog. {E}
  • Participate in physical inventory counts. {E}
  • Track progress towards annual KPI goals set by management and identify opportunities to improve outcomes. {E}

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

  • Associate degree or equivalent

EXPERIENCE AND TRAVEL REQUIREMENTS

  • 3-5 years of combined experience in operations and a customer support related role.
  • Less than 5% travel - to other Hitachi offices.

SKILLS AND ABILITIES REQUIREMENTS SAFETY REQUIREMENTS

  • Able to think creatively and find solutions to complex situations.
  • A result driven individual who can collaborate with other team members to complete tasks in a timely manner. Highly organized, self-motivated, and strong willingness to learn.
  • Ability to work independently with little supervision but maintain effective communication with management, internal staff, customers, and suppliers as needed.
  • Excellent interpersonal skills with proven ability to create positive working relationships.
  • Strong analytic skills, problem solving, and business acumen.
  • Proficient in EXCEL and other Microsoft office applications
  • Experienced with MTE or similar SAP system.
  • Experience with Salesforce.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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