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ICT Operator

Location: Pistoia, Pistoia, Italy
Job ID: R0038109
Date Posted: May 31, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail S.p.A.
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Job Description

Hitachi Rail is looking for an enthusiastic self-motivated IT Service Desk and End User Computing Engineer who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Pistoia.

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.


  • Management of the Incident and requests
  • Provide to support the Business for the demand
  • Support the Infrastructure and Operation team
  • Follow the indication of the head of Infrastructure and service for the Vehicle BU
  • Apply to the infrastructure the IT standard of the Rail Group
  • Support the Cyber Security in the daily Operations
  • Support the End Users directly or by the Outsourcer team

Required Skills/Knowledge

Hard Skills

  • Experience in supporting users in Microsoft client / server environments
  • Basic Knowledge of the main Microsoft on Premise server technologies (Share Point, IIS, Active Directory, Certification Authority)
  • Good knowledge about office365 suite (Outlook, Sharepoint, Teams and OneDrive)
  • Good knowledge about Computer roll-out and related software installation
  • Basic knowledge of Microsoft MECM (creating software distribution packages)
  • Basic knowledge of Microsoft Active Directory management (account provisioning, group membership, policy management)
  • Basic knowledge of DNS and DHCP
  • Basic knowledge of network devices setup
  • Basic knowledge of video devices with Cisco technology
  • Medium Knowledge of MDM systems (Airwatch / Workspace ONE)
  • Advanced knowledge and experience in the use of ticketing systems (Service Now)
  • Basic knowledge of VPN and Proxy solutions
  • Advanced Troubleshooting capability

Soft Skills

  • Good communication and interpersonal skills
  • Autonomy in taking charge and delivery of macro and micro activities (simple administrative tasks and projects)
  • Availability for business trips and extra hours
  • Good knowledge of English language (at least B1)


Preferible  IT Engineering Degree or IT equivalent technical background.


Fluent Knowledge of English (written & spoken) at least level B1.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

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