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Service Management Officer

Job ID: 1029042DS
Date Posted: May 14, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Digital Services
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The role

As the Service Management Officer, you will provide essential business support by producing various reports (Service, Financial, Capacity utilization, Customer Satisfaction, Balance Score Cards, among others) for middle and upper management. Additionally, you will create, update, and automate reports to better fit the client's needs. We are seeking a talented individual who is proactive and detail-oriented.

Responsibilities
  • Manage the reporting cycle, including scheduling, updating reports as requested, and production.
  • Perform data aggregation and daily reporting of customer interaction metrics.
  • Prepare reports and analyses to support management, including volumes, trends, and productivity.
  • Provide support for auditors and perform walkthroughs as required.
  • Deliver control executions.
What you'll bring
  • 2 to 3 years of experience in similar roles.
  • Experience collecting and sharing information for reports.
  • Proficiency in deficiency tracking and end-to-end deficiency remediation management.
  • Fluency in written and spoken English.
Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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