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Jr Implementation Engineer EA/CC IRC225315

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Job ID: IRC225315
Date Posted: May 30, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: GlobalLogic
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full-Time
Remote: Yes

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Description:

Department/Project Description

A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.

The goal is to create a SaaS product from ground up in a public cloud framework.

Requirements:

Job Summary

The Implementation Engineer oversees day-to-day delivery of complex technical services to customers; responsible for process management of, customer communication within, and operational execution of technical services on the customer base.

Duties

Oversees and ensures execution of complex technical projects to establish or bolster the company position within the customer base. Serves as the technical point of contact for implementation and install-base customer projects. Owns the technical services case pipeline and delivery. Responsible for driving identified KPIs for the department, centering on satisfaction and throughput of technical deliverables. Creates process and training documentation for use by Implementation Engineers and other technical resources. Included deliverables:

  • Server configuration & delivery for Implementations
  • Server configuration & delivery for migrations
  • HA & DR redundancy configuration & delivery
  • Sandbox configuration and database changes
  • Bulk database imports
  • No-downtime maintenance events on production systems

Services Scoping

Owns the technical services case queue, ensuring timely review, validation, and delivery of customer change requests. Partners closely with Customer Success and Project Management to ensure that SLAs are met for scheduling and delivering on customer events.

System Documentation & Testing

Provides and maintains a cohesive record of changes made to customer environments. Partners with Technical Support for documentation and change control for customers. Partners with Development Operations on creating and testing tools and automation for use in customer production environments. Maintains server setup guide and other process documentation for technical activity in collaboration.

Job Responsibilities:

Responsibilities

Owns, updates, and delivers technical service cases requested by or on behalf of customers, communicating directly with customers to scope and resolve requests Works with Development Operations to validate and improve tooling for use by the greater Technical Services team Works with Project Management to ensure implementation configurations and other customer project technical requirements are delivered correctly and efficiently, and that technical requirements are understood by customer resources Works with Customer Success Managers to scope and advise on correct courses
of action for customer technical resources related to lifecycle projects

Qualifications

  • 1+ years experience in technical support, operations, or similar role within the software industry
  • 1+ years experience with technical aspects of SecureLink and SecureLink enterprise products or comparable technology
  • 1+ years experience with Linux, SQL; experience with Bash Scripting and/or Python also preferred
  • Understanding of system, application and network architectures and best practices
  • Case management and resolution
  • Customer service best practices
  • Excellent verbal and written communication skills

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.

By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses.

Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.

GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
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