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Product Line Quality Manager – Distribution and Traction Transformers

Location: Vadodara, Gujarat, India
Job ID: R0053583
Date Posted: Jun 12, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Quality Management
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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Mission statement

Establish and maintain a Quality culture within the product line, by assuring and controlling Quality with systems, tools, and teams to meet or exceed customer expectations while ensuring sustainable operations. Manages global quality processes in the respective area of responsibility, as well as drives quality related certification activities and audits to maintain the required quality management systems intact. Accountable for delivery of overall product line quality objectives and targets. Responsible for establishing & maintaining the Quality Management System.

Your responsibilities:

  • You will act as a role model for the behavior required to support a Quality and Continuous Improvement culture, influence Operational Unit employees to ensure the correct thinking and decision making that is required to support the implementation and execution of Quality and Continuous Improvement Strategies, act independently as an internal advocate for customers in Quality related issues and decisions. You will manage PL Quality including the roles, capability development, work force management and succession, drive towards a learning organization by enhancing lessons learned and best practices, coach and guide the quality team and operating unit employees in quality methods, tools, contribute to the development and execution of the Hub Quality Improvement Plan.

  • You will act as an advocate for the customer by ensuring the voice of customer is collected the customer feedback processes (e.g. T-NPS, customer surveys etc.), ensure the results of customer feedback data are analyzed and responded effectively, ensure customer satisfaction by evaluating the risks, problems and solutions from a quality and customer/stakeholder point of view and ensure customer care response process (CCRP) implementation within product line.

  • You will establish, implement, maintain, and continuously improve applicable quality management system, identify areas for improvements in the interactions of the operating units with sales and global product group management and propose solutions, oversee processes in cooperation with process owners to ensure effective and efficient management of the processes, measuring with appropriate process metrics, ensure effective change management processes are established and followed within the operating units including change in product features, design, processes, suppliers, materials, or customer specifications. You will ensure right process and tools are in place for operating unit documentation and all the relevant documents (e.g. quality procedures, work instructions, specifications etc.) are accurate and up to date. Manage and coordinate operating unit audit programs and associated actions.

  • You will perform audits and ensure the use of analytics of quality data from all parts of the operation to identify risks, failures and non-conformances within the operating units, its suppliers, customers, ensure that appropriate corrective and preventive actions are taken, solutions are managed to closure. You will coordinate and manage certification activities, Hitachi Energy, and customer audits within the area of responsibility to ensure compliance with regulatory standards, Hitachi Energy regulations and customer expectations, define and manage quality management system, process across the operating units and coordinate process reviews in line with internal and external expectations.

  • You will ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements, establish and maintain measurement capability and performance indicators. You will work with local management teams to prevent mistake and defect in products and avoid problems when delivering projects, solutions, or services to customers, utilize requirements management and establish processes and manage them to deliver consistent results, minimize variation and maximize efficiencies, when applicable, ensure effective project planning methods and tools are applied during project execution phases and ensures feedback to tendering. You will ensure full utilization of applicable systems for monitor, report and follow-up the process indicators.

  • You will adapt and implement quality assurance methods, monitor offer performance, and collaborate with regional stakeholders to address market-specific needs and challenges, coordinate with stakeholders to gather feedback, identify areas for improvement, and implement necessary changes to enhance offer performance. You will provide insights and feedback to the global team to support continuous improvement efforts and ensure alignment between global strategies and regional market requirements.

  • In collaboration with SCM function, you will ensure that operating unit suppliers are qualified, monitor and control supply performance against expectations, take action when the performance deviate from expectations. When applicable you will oversee and manage the inspection activities performed on incoming goods and materials, ensure that the incoming inspection process is conducted in accordance with established quality standards, procedures, and inspection criteria. You will ensure that incoming materials are accurately assessed, non-conformities are promptly identified and resolved, appropriate documentation and reporting are maintained. monitor key performance indicators, analyze data, implement process improvements to enhance the efficiency and effectiveness of the incoming inspection process.

  • You will ensure that operating units deploy Customer Care Response Process (CCRP), non-conformances, both internal and external captured, registered and managed effectively to the closure, ensure that OU’s Cost of Pour Quality (COPQ) metrics are registered and managed according to established rules, monitor and control customer interventions triggered by customer dissatisfaction and ensure their resolution in a timely manner. You will protect and strengthen customer trust by effectively addressing the quality issues to eliminate or reduce their impacts and by putting in place effective corrective and preventive actions, manage the warranty handling process to ensure efficient and accurate resolution of customer warranty claims and effective communication with relevant stakeholders, manage resolution of high-profile NCRs reported, monitor and control customer interventions triggered by customer dissatisfaction.

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold bachelor or Master of Engineering / equivalent.

  • More than 15 years of extensive experience in Transformer business in engineering, operations, Service or Quality function in a managerial role.

  • Strong customer-orientation as well as high motivation to bring improvements in Quality.

  • Experience in working with teams with diverse geographical and cultural background.

  • Exposure to RCA tools and good report writing skills.

  • Strong analytical and systemic problem-solving skills and high personal integrity.

  • Leadership experience, clear passion to develop and change self and others.

  • Structured and well-organized working attitude, open-minded for new ideas and suggestions.

  • Flexibility, around 30% travel requirement.

  • Fluent written and spoken English matched with excellent communication and negotiation skills.

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