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Renewal Sales Specialist

Location: United States
Job ID: 1028947HV
Date Posted: Jun 10, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Vantara CorporationHitachi Vantara Corporation
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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Meet The Team

We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.

The Renewal Sales team is a dedicated team of trusted advisors who sell maintenance renewal contracts to maximize revenue while providing world-class service to our customers. The Renewal Sales team aims to provide the appropriate level of support to capture maximum maintenance revenue through contract renewals for both hardware and software. This is accomplished by working with our customers, channel partners, and field sales teams in a dedicated, collaborative, and sales-focused manner.

What You Will Be Doing

The Renewal Sales Rep will be responsible for managing, selling, renewing, and expanding service relationships with our customer base. In this role, the RSR will be expected to manage and assess opportunity areas and drive efficiencies to increase profitability and improve our overall renewal performance. This includes end-to-end customer experience in the renewal lifecycle and working with our team responsible for generating service quotes. This role will engage with multiple internal partners such as sales teams, district managers, support teams, and customers during negotiations. The RSR will also be responsible for submitting an accurate forecast to leadership.

Responsibilities:
  • Responsible for the renewal and overall sales of services and support agreements to customers, including educating customers about the value of Hitachi support services
  • Drive and execute quarterly and yearly targets, including individual performance targets
    Know the specificity of the local market (direct vs. channel, Support Partner, Sale-cycle, Sales structure, GSS structure, etc.)
  • Build strong relationships with different stakeholders in your specific regions as well as with other teams Renewal Sales closely works with
  • Manage the planning and maintain an accurate and updated forecast for leadership's review
  • Participate in team-related projects for system/process optimization
  • Establish and fine-tune processes to achieve continued and expanded service relationships with our existing customer base
  • Assist with the streamlining of systems and processes to further enhance automation and efficiency
  • Grow and leverage internal relationships with cross-functional teams and partners.

What You Will Bring To The Team
  • 1-4+ years experience in service delivery-related role; business analyst, sales support, contract negotiations, pricing specialist, etc. Some sales related experience preferred
  • The ideal candidate will have a proven track record in technology-related sales or operations
  • Proven ability to work in matrices driven organization and build strong relationships with partner organizations
  • Strong written and verbal communication skills; specific experience with remote teams
  • Proficient English verbal and written skills, a must.
  • Proven ability to use financial/quantitative data in decision making and recommendations
  • Proven analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills • Ability to see the big picture and plan accordingly, yet detailed enough to handle the day to day customer interactions
  • Experience with Salesforce and Oracle databases to research accounts and uncover renewal opportunities
  • Additional skills: negotiation, change management

Our Company:

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage as we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values
We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours, and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge
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