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Service Delivery Intern - Spares & Repairs Team

Job ID: R1005572-HRG
Date Posted: Jun 10, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail GTS Canada Inc.
Profession (Job Category): Customer Service & Contact Center Operations
Job Type (Experience Level): Internship
Job Schedule: Full-time
Remote: No

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About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

Toronto, Ontario, Canada (On-Site)

We are currently looking for a Service Delivery Intern to join the Spares & Repairs Team in the Toronto.

Duration: 4 months (September 2024 - December 2024)

To support the Hitachi Rail Service Delivery Customer Centre by assisting with incoming and outgoing Repair deliveries and effectively and efficiently supporting all activities to ensure on-time delivery and meeting our KPI commitments.

Key Requirements:
  • Unpack, inspect, and receive equipment being returned to Hitachi Rail for repair
  • Verify the accuracy of equipment received against information documented in the repair order/RMA
  • Log received items into SAP once validated
  • Load and unload materials to and from designated storage areas, such as racks, shelves, or vehicles, and stack or pile returned items and sort them according to projects
  • Assist with all shipping functions and transactions within SAP to ensure on-time service to our customers and vendors
  • Perform the same support functions for shipments being sent to Hitachi Rail's vendors for third-party repair
  • Assist with keeping customers/vendors informed about the status of shipments leaving Hitachi Rail facilities
  • Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and general requests for information
  • Pack deliveries for shipment back to customer
  • Assist with transporting items that cannot be shipped from Head Office to the warehouse for skidding
  • Ability to lift, push, and slide packages that typically weigh up to 50 lbs. on a regular basis
  • Prepare and/or update project plans for process improvement initiatives or new process/tools implementations
  • Manage and track projects per plan and schedule
  • Provide status reports as required
  • Complete assigned project tasks as they relate to process improvement initiatives and projects
  • Support Life Cycle Support team with various tasks including, creation of maintenance bulletins, creation of databases, collection of technical information, etc.
Required Skills and Experience:
  • The successful candidate should be working towards a Business or Engineering degree or equivalent
  • Fluent in English both in written and oral communication skills
  • Able to work onsite full time hours (40 hours) with the start date and the agreed work term
  • Excellent computer skills and very strong organization skills
  • Excellent communication and inter-personal skills
  • Excellent time management skills
  • Significant experience with data analysis, report writing and business improvement activities
  • A very high level of attention to detail
  • Ability to handle time-sensitive and pressure situations
  • Desire to work in a fast-paced, organized, positive team environment
Preferred Skills and Experience:
  • Strong knowledge of standard computer applications including intermediate skills in Microsoft Excel, Word, and Outlook
  • Experience working with ERP (SAP preferably) environment managing procurement, inventory management, sales management
  • Candidate required to demonstrate capability of report writing and data extraction, providing answers, and resolution of routine issues/concerns

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at .

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

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