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Manufacturing Competence Center - Business Process Expert (SAP)

Location: Dubayy, United Arab Emirates
Job ID: R0053849
Date Posted: Jun 13, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Quality Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Your responsibilities

  • Drive full deployment and adoption of relevant SAP modules and functionalities in the respective factories and service units, utilizing full potential of deployed solution and related business benefits.

  • Drive harmonization of business processes, process improvements and prioritization of related system requirements, which have SAP as the backbone.

  • Analyze existing business processes and identify opportunities for optimization and automation using SAP solutions.

  • Work with Factory Business Process Owners to understand their highest priority challenges. Monitor system usage and performance, gather feedback from users, and proactively seek ways to enhance and evolve SAP processes for maximum efficiency.

  • Proactively address user pain points when using the SAP system by resolving issues on the ground and ensuring all tickets have sufficient information and technical language so IT support can resolve incidents quickly.

  • Enable key and power users to become the go-to source of knowledge for the SAP system at the site through upskilling and functional training.

  • The MCC will support all transformer factories and service centers globally to optimize the value of our SAP investments by leveraging best practices to optimize end-user experience, assisting the local teams with training and issue resolution, identifying opportunities for system enhancements and process improvements.

  • Assist with the creation of SAP training materials to ensure ongoing and effective use of the application and supporting tools.

  • Provide training on new SAP processes and functionalities.

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

  • Bachelor’s degree in information technology or engineering or equivalent work experience.

  • At least 5 years of experience in one or a combination of the following SAP Modules: SD, MM, PP, PS, CS, EWM.

  • Strong knowledge of the S4/HANA platform preferred. SAP Certifications preferred.

  • Experience in manufacturing and industrial services.

  • Ability to work in a fast-paced and dynamic environment in global multi-national team.

  • Strong problem-solving skills and ability to quickly identify root causes of issues.

  • A collaborative, solutions-oriented approach and strong communication skills.

  • Proficiency in both spoken & written English language is required.


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