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Transformer Service Manager Italy

Location: Monselice, Padova, Italy
Job ID: R0054062
Date Posted: Jun 20, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Senior Management
Job Schedule: Full time
Remote: No

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You will lead the Transformer Service Organizations in Italy, based in Monselice.  Reporting to the Hub Europe Transformer Service Manager, you will implement the Global Service Strategy and drive Service Growth in the referred Markets, and drive Service Growth, achieving Growth and Performance targets while optimizing the utilization of service resources.

Your responsabilities:

Mission: Lead transformer Service business in Italy, leverage on mutual synergies, drive for strong Growth over current level and for outstanding profitability, while complying the Hitachi Standards on HSE and Integrity.

  • Keep outstanding performance of local team in terms of continuous HSE improvement and Integrity compliance, reinforce local Culture in this direction

  • Full P&L accountability - Monthly, Quarterly and Yearly business results in terms of achieving target Profitability and Order received.

  • Achieve remarkable 2-digit Business Growth over the next years in Italy. Detect and expand Transformer Service business in white spots, penetrate new segments (example: Industry, Data Centers)

  • Further penetration in current Customer installed fleet, significant expansion of Customer base (new Customers)

  • Expand transformer Service portfolio (Transformer Intelligence, Advanced Maintenance, Parts, Life Extension, etc.).

  • Building sustainable Customer relationships to ensure Growth, satisfaction, and retention, jointly with Sales Team, use customer feedback to drive consistent development of processes and practices.

  • Professional management of day-to-day business to ensure profitable Growth and improve Service productivity.

  • Secure outstanding Quality at execution, drive to differentiate in the Market by this factor.

  • Secure training & competence development of own Team as key tool for people growth and Market differentiation

  • Drive Service Strategy implementation in Italy, leveraging on mutual synergies, in collaboration with Hub, Global Service Org. and Country Team

  • Proactively manage and support local Team, promote, retain, attract Talents

  • KPIs: HSE recordable incidents, Order intake, Sustainable Orders and Revenue Growth, Operational EBITA %, cash flow, margin slippage

  • Challenges: Business Growth. Cultural shift, from reactive to proactive mind-set, especially at Service Sales. Successful navigation in relatively complex Regional and Global organization.  Business capabilities, fast business development in Italy.

  • Living HITACHI’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background:

  • Strong pioneering & fighting spirit, self-driven for business development & Growth

  • A Master´s degree in Engineering combined with commercial competence, which you have supplemented with experience in production, operations and/or marketing & sales.

  • Previous positions have made you an experienced leader who brings enthusiasm and energy to the business and foster a culture of teamwork and development, including professional growth of own Team.

  • Strong business acumen, and a results-oriented and proactive personality are other crucial qualities of yours. You know how to market your unit’s needed investments, as well as propose new ideas to serve our customers profitably.

  • Good command of Italian and English required, Other languages to be considered.

  • General Management skills, with specific focus on HSE and Integrity.

  • Strong Leadership, Ambition and Personal drive for Business Growth

  • Strong Customer orientation, personal preference for Proactive Sales, ease to create and develop personal relationships (internally and externally)

  • Networking skills, clear mind-set to ask for support when needed

  • Good command of Finances as required for General Mgmt. level (specialist level not required)

  • More than 5 years of experience in managerial positions, working as first line manager.

  • Knowledge and experience on servicing, maintaining, commissioning, and repairing transformers or others industrial/technical products will be considered.

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