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SRE Application Support Engineer

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Job ID: 1029539DS
Date Posted: Jul 18, 2024
Segment: Digital System & Service
Business Unit: Hitachi Services & Platforms
Company Name: Hitachi Digital Services
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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Our company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The team

The Site Reliability Engineer is a fundamental piece of the Site Reliability Engineering team. Site Reliability Engineering is accountable for the availability, reliability, and performance of the services and platforms in a highly transactional 24x7 environment.

The role
  • Monitor application performance, take steps to improve overall application performance and stability, and follow through with implementation.
  • Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually.
  • Able to troubleshoot issues handling OS, Networking, databases in a cloud-based environment/on-premises environment and handle live production incidents, debug/troubleshoot application, and infrastructure issues, follow and implement SRE best practices.
  • Coordinate with Product owners/business representatives to define Service Level Objectives and error budgets for key functionalities of the projects
  • Participate in design reviews of software/components with build teams to ensure that they are built right.
  • Review products prior to production deployments to validate compliance with Service level objectives
  • Conduct system analysis, and configuration management and develop improvements for system software performance, availability, and reliability.
  • Work closely with software engineers and QA to ensure the system is responding properly to non-functional requirements such as performance, security, and availability.
  • Document system knowledge as acquired over time, create runbooks and ensure critical system information is readily available to those who need it.
  • Maintain and monitor deployment of the servers, docker containers, databases, and general backend infrastructure.
  • Participate in production feedback sessions, problem management calls to identify opportunities for product improvement.
What you'll bring
  • Bachelor's Degree in Computer Science or related; or equivalent combination of education and experience
  • 5+ years experience in full-stack application support/SRE role
  • Experience in Javascript, Typescript and web development technologies
  • Proficient in scripting languages such as Powershell and/or Python
  • Troubleshooting experience of complex application incidents built in AWS stack
  • Experience in conducting design reviews of software components and leading performance, capacity and chaos experiments.
  • Extensive Experience with observability platforms (Data dog) is required. Experience with built-in browser side diagnostic tools is expected.
  • Knowledge of DevOps methodologies and the tools involved such as CI/CD concepts, CI/CD tools (Jenkins, CodePipeline, etc.), and automation and configuration tools (Puppet, Ansible, etc) a plus.
  • Hands on experience with AWS public cloud is a must, Project implementation experience on public cloud is a plus.
  • Ability and willingness to adapt to new application stacks and new technology concepts as the business evolves over time
  • Excellent communication skills, both verbal and written
  • Ability to collaborate with local and remote teams in different time zones
  • Ability to present/lead technical discussions with product, cloud COE, security and other support teams
As required by the Equal Pay and Transparency Acts, the expected base salary for this position is $125,000 - $140,000 + Bonus+ Benefits.

The expected pay is determined based on a variety of factors including, but not limited to, depth of experience in the practice area. Employees are eligible to participate in Hitachi Digital Services bonus/variable/commission pay programs, where applicable, and are subject to the program's conditions and restrictions.

About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.


Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
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