Sales Manager

Mission Statement: 

Accountable for defining and implementing sales and marketing strategies for the assigned area; proactively leading, developing and coaching the Marketing & Sales department; and managing the marketing and sales action plans to both achieve the key qualitative and quantitative targets in a profitable way, and to ensure high levels of customer satisfaction. 

Main Accountabilities: 

• Responsible for creating, planning and implementing the marketing and sales strategy for the assigned area in accordance with the global marketing and sales strategy, and budget and efficiency targets. 
• Responsible for the product marketing, industry, segment marketing and strategic and tactical marketing plan to support the relevant organization.  Oversees market, competitive analysis and market segment definition activities, ensuring the market is monitored by developing and maintaining efficient marketing tools. 
• Customer relations and satisfaction 
• Develops relationships with key customers and other decision makers.  Responsible for planning and implementing customer surveys, analyzing and acting on the results in order to ensure high levels of customer satisfaction. 
• Risk Monitors client financial status and reports any changes regarding risk to relevant internal partner teams. Responsible for identifying and managing risks relating to contract agreements and prices across customers/channels. 
• Oversees the marketing and sales processes, and all relevant training and development plans, actions and programs. 
• Ensures (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Coaches, motivates and develops direct and indirect subordinates within HR policies. Drives and ensures know-how sharing and cross- collaboration.