Service Sales Support Engineer

Description

Your responsibilities:

• You will regular customer visit to develop the service project opportunities i.e. extension, retrofit, strategic spare parts and support customer actively and receive customer feedback.

• You will receive RFQs from end customers or internal customers, register RFQ in SFDC, make assessment on RFQs, distribute support tasks to internal support team, i.e. technical support/commercial support.

• You will do maintenance and update project information of service project projects pipeline in the SFDC, improve the high accurate forecast in the SFDC.

• You will analysis customer RFQs, initial the Risk Review process in cased required, define technical solution, collect technical document and cost information from internal support function team.

• You will calculate bidding price, define the price strategy and prepare the bidding document and submit to customer, follow up negotiation/clarifications with customer.

• You will sign the contract with customer and work with commercial team to register contract to SAP system.

• You will handover contract to project execution team, support project manager with necessary communication with customer during project execution stage.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold bachelor and above.  Major in mechanical/electrical engineering and Related.

• Over 3 years sales/sales support experience.

• Good knowledge about GIS products.

• Preferred GIS sales or installation and commissioning experience.

• Good team player.

• Like challenges and interested in learning new things/knowledge.

• Good communication and presentation skills, customer orientation.

• Fluent English skills in written, oral and reading, basic Japanese speaking and reading.