Helpdesk Technician

Description

Job Summary:

The purpose of this position is to maintain, install, and troubleshoot IT related systems and hardware to ensure reliable operations through the use of the IT helpdesk.

Job Description:

• Researches and implements technological strategic solutions related to Helpdesk support
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and Help Desk requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
• Deploy hardware as needed.

Qualifications: 

Skills and Abilities:

• Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
• Understanding of computer hardware (SSD, RAM, Processor, etc.)
• Knowledge and understanding of IT systems, and how they interconnect.
• Familiarity with mobile devices: iPhone and iOS
• Basic Working knowledge of TCP/IP and LAN Networking
• Adhere to all safety policies & guidelines
• Willingness to take on special projects as directed by management.

Education: Associates Degree in IT or related area, applicable certificates, or equivalent IT experience

Experience:  Minimum of 1 year of experience, certifications relevant to the position will receive higher consideration

Job level is determined by various factors such as organization size, responsibility, career stage, and capabilities.

Supervisory Responsibilities:  N/A

Working conditions:

• Physical Demands:
  • Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
  • Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
  • Comprehend and adhere to management directions and/or safety instructions with no restrictions.
  • Effectively communicate in Business English language.
  • Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
  • Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties. 

• Travel: The candidate may need to travel domestically and possibly internationally

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected]. Queries other than accommodation requests will not be responded to.