Technical Support Specialist

Description

• Full support of Sales Specialist for Protection and Control equipment
• Technical support and consultations to external customers and partners regarding Protection and Control equipment, during system design, commissioning and operation.
• Analysis of design documentation of protection and control systems and technical consulting during configuration and parametrization of digital protection and control IEDs for HV and MV substations
• Analysis of design documentation of substation automation systems and technical consulting during configuration and parametrization of the IEDs
• Elaboration of technical solutions for protection systems
• Communication with technical support centers of factories and coordination with them all technical application and operation issues especially the most difficult ones during projects implementation
• Provides recommendations to management to improve operations and customer service.
• Conducting of training courses
• Consulting customers on products and technical solutions
• Product configuration and coordination of technical solution with the Customer - work with technical documentation, catalogs and online configurator.
• Work with customers complaints, warranty and post-warranty cases.

• Requirements have to be met:

• Higher technical education (University degree in Electrical engineering is required).
• Work experience at least 3 years in energy field as operational/maintenance specialist or in sales   for Protection and Control equipment (Protection Department).
• Work experience with protection test equipment
• Knowledge of primary and secondary equipment of electrical substations and stations.
• Advanced level of Ukrainian language.
• English on intermediate level or higher.
• Good communication skills.
• Readiness to take on challenges, address customer requirements and solve problems.
• Availability of a category "B" driver's license and practical driving skills.