About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.
Toronto, Ontario, Canada (Hybrid)
Internship Duration:
January 2025 - April or August 2025 (4-8months)Job Description Hitachi Rail is a leading provider of train signaling solutions with a global presence. We work with customers around the world, delivering cutting-edge technology and services. The Project Support Intern will assist in analyzing customer systems, commercial performance indicators, and operating reports. We are passionate about digital tools and automation, and our dynamic team is our greatest asset. Join us at Hitachi Rail and become part of a supportive, collaborative work environment!
Key Accountabilities: - Assist with project management for service contracts.
- Support the response to customer requests and resolution (e.g., technical queries, expediting, etc.)
- Develop and adhere to project budgets and schedules.
- Assist in the preparation of reports for management review and liaise with all levels within the company.
- Develop digital tools to facilitate project needs and improve project management efficiency.
- Ensure proper management of the current configuration, validation of the original model, and control of versioning.
- Assist in bid management for service contracts to meet defined order intake targets
- Assist in responding to RFQs, RFPs, and other customer requests
- Assist in evaluating customer specifications and assessing Hitachi Rail solution compliance
- Assist in delivering proposals within targeted performance (customer satisfaction, on-time delivery, bid cost vs. budget, etc.)
- Assist in customer account management, including regular communication and visits
- Interface with the customer or on-site Hitachi Rail team regarding technical and operational subjects related to the capture and processing of requests, service delivery, and the delivery of associated documents
- Analyze customer feedback, performance indicators, and operating reports. Produce and monitor key performance indicators (KPIs) and compare them with targets set both internally and externally
- Assist in monitoring the impact of obsolescence, software and hardware change requests, and lead resolution actions while effectively communicating with the customer.
- Ability to work 40 hours/week for the duration of the internship (4-8 months) with a Hybrid work model
Key Requirements:- The successful candidate should be working towards a bachelor's or master's degree from an accredited university or college in Computer Science, Software Engineering, or a related field.
- Completion of the second or third year of your undergraduate degree, or currently pursuing a master's degree.
- Strong in Virtual Basic (VB) and programming languages
- Strong command of English, with excellent verbal and written communication skills and a keen attention to detail.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
Preferred Qualifications:- Co-op student available for an 8-month term, with at least one additional quarter or semester of coursework remaining after the completion of the internship.
- Previous co-op/internship experience is a plus.
Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .
At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail .