Salesforce (OMS) Business System Analyst

Our Company

We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Tile: Salesforce (OMS) Business System Analyst

Location: Redmond, WA (Hybrid)

What you'll bring

• Min 5+ years and min 1+ Implementation and support experience of Salesforce Order Management System and related O2C business around Salesforce commerce cloud.
• Min 7+ Experience as eCommerce BSA with implementation experience on Salesforce platform for B2C business process flows.
• Min 7+ Experience and hands on experience with gathering requirements, process mapping, functional specifications, solution design, functional testing integration testing, and to generally help with project tasks for Salesforce Order management module and Salesforce Commerce Cloud.
• Knowledge and experience on Payment Integrations with third party payment processing with Salesforce Order Management System/module.
• Must know how to setup Product Catalogs, Accounts, Customer setups, Pricing etc. and Transactions flow for Order Ackw, Order processing and checkout in Salesforce Order Management related B2C business flows
• Must know typical patching and upgrade processes for Salesforce Order Management.
• End-to-end testing for Salesforce Order Management, Salesforce Commerce Cloud B2C business flows with ERP, Oracle EBS.
• Working experience on Agile methodology and Sprints. User stories creation in JIRA Board, triaging and support.
• Good communication skills and presentation skills.
• Local to Seattle area and work as per client work schedule and calendar.
• Have prior working experience on POS application and general understanding of integrations between systems would be helpful
• Deployment process of Salesforce Order Management Systems
• Hands on experience on Salesforce Commerce Cloud

About us

We're a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.