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Product Development & Customer Quality Assistant Manager

Location: Rayong, Thailand
Job ID: R0067298
Date Posted: Dec 10, 2024
Segment: Astemo
Business Unit: Hitachi Astemo
Company Name: HITACHI ASTEMO RAYONG LTD.
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

   Bench Test

  • Ensure the commissioning of new test products/equipment and the replacement of old ones
  • Define technical testing strategy in terms of hardware and software including update and global support for test equipment
  • Ensure preventive and curative maintenance for all test equipment
  • Ensure the compliance of tools with the Process Testing
  • Ensure the compliance of test bench development with customer requirements and the internal strategy
  • Ensure the relation with benches and tools suppliers (acquisition, training, maintenance, and support topics)
  • Lead for the whole organization the definition and management of test benches standards, new test procedure and measurements technics
  • Support R&D team (Global team) to develop specific test set up or test bench
  • Identify leverages to optimize maintenance cost, quality and suppliers and implements them
  • Conducting research on new technology that could improve efficiency in an organization’s operations

 

Customer Quality

  • Monitor KPIs, customer quality reports and oversee the development and implementation of improvement measures as directed by management
  • Monitor and report quality issues and take necessary action
  • Identification and analysis of quality issues, parts returns and quality risks and formulation of necessary
  • Responding appropriately to customer complaints, assurances and investigation and monitoring the implementation of follow-up measures to maintain customer satisfaction and identify way to improve customer experience.
  • Provide direct guidance and direct to bring processes in line with company’s quality policy and industry management system certification, like ISO standards/IATF etc. ensure that product quality meets customer requirements.
  • Responsible for the day-to-day management of the team.
  • Execute and report lessons learned, and quality issues

 

Project Management

  • Tracking project progress to stay on top of project information
  • Ensure product meet’s customer’s quality standards
  • Provide guidance and support to the team
  • Creating reports on process improvements to share with management and other departments
  • Report project phase and quality gate assessments during the project launch period for equipment, production, and product certification。
  • Participate and support the team in the effective negotiation of specification gaps with customers under the leadership of an experienced Sr.

•      Other tasks assigned by the superior

 

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