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Lead CRM Consultant

Location: London United Kingdom
Job ID: 743999684983399HS
Date Posted: Nov 14, 2019
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.

Job Description

Key responsibilities:
  • Implement and deploy Microsoft Dynamics CRM
  • Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
  • Gather and understand client functional requirements
  • Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CRM
  • Configure the application to meet a client's requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
  • Identify creative workarounds to meet requirements without the development of custom code
  • Understand the functional capabilities and limitations for out of the box functionality as well as custom code
  • Create technical specifications
  • Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications
  • Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)
  • Develop high level project work plans
  • Provide technical support to existing CRM clients
  • Lead technical discussions with clients
  • Develop data conversion and testing strategies
  • Responsible for staff development & coaching
  • Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd's Quality Management Policy.


Qualifications

Key competencies:
  • CRM forms, screens, views, workflows and reports development
  • Programming languages - C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight
  • Architect / design CRM system, related customizations, portals, and reports
  • CRM development or integration best practices
  • Technical specifications documentation
  • Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
  • SQL Reporting Services
  • SharePoint Services


Additional Information

The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK so candidates must be willing to travel and stay away from home during the working week.

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at http://www.hitachi-solutions.co.uk/privacy-policy/
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