Job ID: 44221
Date Posted: Oct 15, 2019
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): R&D
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Hitachi is engaging in an ambitious project with leading healthcare provider to revolutionise healthcare operations and management through human-centred design, artificial intelligence, IOT and digital transformation. We are looking for an experienced Service Designer to join a multidisciplinary team and subject experts to lead the design and development of a Digital Control Centre within a Smart Hospital environment.
The end solution will allow front line to executive level hospital staff to get relevant information in the right context at the right time to make better decision on how to deliver better care, while improving efficiencies, and increasing satisfaction. The solution will combine a digital platform (that makes use of different scenario simulations to identify bottlenecks and optimise the situation) with operational and organisational change. The solution will be co-created with care staff from across the ecosystem to meet the needs of the users, support staff ways of working and deliver patient outcomes in a safe and sustainable manner.
The role will be to lead the Service Design project workstreams that include, understanding user needs and requirements, designing a vision and future service state, developing detailed service blueprints and prototyping service solutions concepts that will feed into new operating models, digital platform development and touchpoints for staff within the hospital. You will be working with UX Designers to cover both service experiences and digital interfaces of the solution.
You will bring your proactive and positive attitude to dive into work that could change lives as part of a core innovation and programme delivery team.
The role will support the development and implementation of a user-centred design methodology that integrates design thinking with lean management and agile digital development practices.
This role sits within Hitachi’s Research and Development organisation and offers an exciting opportunity to be involved in a variety of different areas of innovation of global significance, especially around ‘smart spaces’; be part of a leading-edge team; as well as contributing to an increasingly important business division of the Hitachi Group.
Main Tasks and Responsibilities
Key Skills and Experience
In addition to offering a market competitive salary and discretionary bonus scheme, Hitachi also provide an attractive benefits package, which is regularly reviewed, and offers a wide range of benefits that you can choose from, including:
Company Funded Benefits
· Market competitive salary and discretionary bonus scheme.
· Generous holiday entitlement - with the option to buy up to an additional 8 days per year
· A Holiday Banking scheme allowing you to bank untaken holiday to use another year
· Group Personal Pension
· Private Medical Insurance
· Employee Assistance Programme
· Personal Accident Insurance
Voluntary Benefits (funded by employee) including;
· Cycle to Work scheme
· Gym Membership
· Dental Insurance with option to include dependent children
· Health screening
· Dining Card