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Helpdesk Analyst

Location: Singapore
Job ID: 90
Date Posted: Dec 5, 2019
Segment: IT
Business Unit: Hitachi Consulting
Company Name: Hitachi Consulting Global Corporation
Profession (Job Category): Consulting
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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Hitachi Consulting has an opportunity for a Helpdesk Analyst to join our team in Singapore. The successful candidate will enjoy varied responsibilities including\n\nProviding helpdesk service to end users\nAttending to user calls and emails in accordance with SLA\nRaising helpdesk case ticket and ensure information are correctly entered in accordance with SLA\nMonitoring the ticket queue and assign the ticket to L2 support\nHelpdesk case ticket closure\nProducing ticket monitor report and service performance report to service delivery manager on a regular basis.\n\n\n\n\n
Must-Have Skills\nAt least a diploma in Information Technology or related fields\n1-2 years of relevant hands-on L1 helpdesk experience (Monitor the ticket queue and assign the ticket to L2 support)\nUnderstand service level agreement\nFresh graduates with the right attitude can be considered\n\nGood to Have Skills\nJira service desk experience\nJira confluence experience\nITIL foundation\n\nPersonal Competencies\nExcellent cooperation and communication skills\nProblem solver, and team player\nResponsible and proactive\nAbility to work independently\n\n

To apply, email resume to: recruit.sea@hitachiconsulting.com.

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