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Warranty & Repair Officer

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Location: Doncaster, England, United Kingdom
Job ID: 44433
Date Posted: Nov 14, 2019
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Limited
Profession (Job Category): Engineering
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: Optional

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Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail business in the world!

As a global provider of total railway solutions, Hitachi Rail Limited has a growing international presence and product range. We are leading the largest rail modernisation project in UK history and delivering the UK’s next generation of rolling stock. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

Hitachi Rail Limited are currently recruiting for an experienced Warranty & Repair Officer to join our team based at our state of the art train maintenance centre in Doncaster. You will be working as a part of our service delivery supply chain, reporting to the Materials and planning manager.


In this exciting new role, you will manage warranty & repair activities including: monitoring of parts in the repair cycle, identification of materials under warranty conditions and negotiation of warranty payments.


Specifically, you will be responsible for the following deliverables:

  • Monitoring of parts during the repair cycle, including evaluation of quotes from supplier, timings, and expectation of stock return
  • Identifying any trends in repair requirements and feeding back into the necessary teams
  • Responsibility for ensuring that warranty claims are made where applicable
  • Negotiation and chasing of suppliers where warranty is still applicable
  • Responsibility for ensuring all systems are up to date with stock locations and availability
  • Working with suppliers to negotiate or manage any changes to warranty requirements or warranty life identified
  • Identify any additional training requirements or processes required to ensure that warranties are observed and that parts under warranty are claimed as such
  • Monitoring of warranty rejections and reporting to the planning manager
  • Day to day warranty trouble shooting with operational staff
  • To undertake any other reasonable duties and responsibilities as may be required


About you

Essential Requirements 

  • Excellent customer service skills
  • Ability to work to tight deadlines and to communicate clearly and effectively any concerns
  • Microsoft office capable (Word, Excel, Outlook, PowerPoint)
  • Experience of managing a portfolio of suppliers
  • Capable of understanding detailed requirements of multiple different contracts
  • Engineering background with clear basic knowledge
  • Good analytical ability
  • Proven negotiation capacity
  • Full understanding of the payment cycle and contractual requirements
  • Ability to communicate effectively both orally and in writing
  • Commitment to working as part of a team
  • An understanding of health and safety requirements of a working environment

Desirable Requirements

  • Supply Chain experience within a Manufacturing / Engineering environment
  • Contract manager experience

Why Hitachi Rail Limited?

At Hitachi Rail Limited you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!


Closing date for applications is 14th November 2019.

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