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Field Service Engineer – Western Canada

Location: Michigan City, Indiana, United States
Job ID: 44437
Date Posted: Oct 24, 2019
Segment: Industry
Business Unit: Hitachi Industrial Equipment Systems
Company Name: Sullair, LLC
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: Yes

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Description

Summary of the position:
 

Perform field maintenance, inspections, and training on Sullair Oil Free Design and traditional Rotary Screw Compressors.  Answer technical questions about Sullair Rental & Infrastructure /OEM products from customers. Responsible for answering technical questions about Sullair products including installations, maintenance, repairs and troubleshooting. Work with various departments at Sullair to address concerns and conduct service from the field to drive issues to a timely closure in Western Canada. Document service visits and generate reports with action items. Support Sullair Training Department for customers, distributors, and employees. Increase brand strength through relationship development and effective service to customers. Position reports directly to the Technical Service Manager of R&I Division.

 
Duties and responsibilities:
  • Provide technical assistance related to Sullair R & I/OEM products via phone and email queues.
  • Travel to field-based jobsites to troubleshoot and repair Sullair R&I/OEM systems.
  • Follow standard work for pre and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
  • Follow all Environmental Health and Safety policies and procedures.
  • Communicate distributor feedback to Sullair management as VOC.
  • Drive field concerns to closure in a timely manner.
  • Support goal of service within the Service Department of 95%.
  • Assist in writing technical service bulletins.
  • Review technical manuals for accuracy and completeness.
  • Participate in new product development to provide prospective from the service point of view.
  • Participate in warranty reduction efforts by looking at service trends, analyzing failure modes, and providing feedback.
  • Up to 75% overnight travel.

Qualifications

Education:
  • Associates Degree a plus.
  • Technical Trade School a plus.
Professional experience:
  • 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
  • Demonstrated success in technical training of compressed air systems.
  • Experience with industrial product manufacturing and engineering processes.
  • Strong verbal and written communication skills.
  • Must be able to engage and communicate effectively with all levels of the organization.
  • Strong grasp of Microsoft office required.
  • Ability to read and understand schematics.
  • Ability to work independently or on a team.
Key behaviors:
  • On time to all meetings/appointments/and scheduled engagements.
  • Diligent work habits.
  • Volunteers on a regular basis.
  • Dedicated to completion of responsibilities.
  • Willing to accept responsibilities within a team environment.
Direct reports:
  • N/A 
 

The successful candidate is responsible for complying with Sullair’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

 

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

 

Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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