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Salesforce Specialist Business Systems Consultant

Location: Hyderabad India
Job ID: 1005285HV
Date Posted: Nov 11, 2019
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Information Technology
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Company

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders use the value in their data to innovate intelligently and reach outcomes that matter for business and society - what we call a double bottom line. Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetize data for better customer experiences, new revenue streams and lower business costs

The Role

SUMMARY:

This position leads the ongoing technology solution definition effort supporting the Global Sales - Services organizations at Hitachi Vantara. Business solution analyst works as an integral part of delivery team. Working in close collaboration with technical leads and operations team, this role will solution for new and changing business needs. Focus is to drive business users and business process to align with standard functionality instead of custom solutions to the extent possible.

Business solution analyst should have strong understanding of SFDC technology platform, and the business processes implemented in that platform. Solution analyst will drive alignment on requirements with geographical stakeholders through workshop facilitation, interviews, system demos, visual documentation, use cases identification, and business process analysis. The Specialist Business Solution Analyst must demonstrate effective communication through various mediums, provide strong leadership, and the ability to promote change into the business community through a consultative approach. Specific duties include but are not limited to the following essential job functions:

Key Responsibilities:

• Analyzing a broadly-defined area and using functional decomposition to define high-level epics and stories to create a well-organized Product Backlog
• Identifying related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary. The interrelationship of user stories and epics should be well-understood and the implementation of stories across different functional areas may require some planning and coordination so that they are consistently implemented
• Facilitate and manage user acceptance testing
• Lead cross-functional meetings and planning sessions with internal stakeholders and external vendors
• Interface with business clients to understand needs, ensuring expectations are in line with delivery plans
• Facilitate operations meetings, providing updates on project status, issues, risks, escalations, and change requests
• Demonstrate ability to successfully distill complex technical information into clear, comprehensive communication material
• Coordinate with 3rd party vendors on application support issues, defects and enhancements
• Manage the delivery of defined scope and deliverables according to the dates and milestones established
• Track change requests and determine impacts to timeline, resources, and project cost before aligning on next steps
• Define testing strategy, write test scripts, and execute unit and end-to-end testing
• Work closely with global business leads on testing the enhancements or defects deployed
• Develop testing metrics for readout
• Identify, log and triage issues, coordinating with development team to resolved in a timely manner
• Develop and update application documentation for hand-off to support analyst team

QUALIFICATIONS:

Key Skills, Knowledge and Experience:

• Strong experience and understanding of business processes in Sales and Services organizations
• In depth knowledge of Salesforce Sales Cloud, Service Cloud and the force.com platform is a must
• Knowledge of or experience in Field Service and Renewals is a plus
• Knowledge of CPQ tools is a plus
• Excellent interpersonal, communication and leadership skills
• Experience in delivering software projects using Agile methodology
• Experience with other SaaS applications is a plus
• Knowledge of or experience in Professional Services a plus
• Experience with project issue and tracking tools such as JIRA or ALM
• Strong analytical skills; demonstrated proficiency with Microsoft Office applications, specifically Excel, PowerPoint, and Word

Education and Experience:

• Bachelor's degree in Information Technology Management or related discipline
• Minimum 10 years of direct experience
• Experience using enterprise-wide requirements definition and management systems and methodologies
• Knowledge of all phases of software development including requirements/story gathering, analysis, solution design, development, testing (unit, integration, end-to-end user), implementation, and support

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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