Job ID: 44445
Date Posted: Nov 1, 2019
Business Unit: Hitachi Systems & Services
Company Name: Hitachi Information Control Systems Europe Ltd.
Profession (Job Category): Information Technology
Job Type (Experience Level): Experienced
Job Schedule: Full-time
This role is to be one of a small team providing the whole range of IT functions to the business across the HICSE sites and remote staff, with an increasing involvement in the development and production environments. As part of a small team, this role requires multiple skills and experience in technical aspects, as well as incident management, small project management, systems analysis and training. The successful candidate will have strong, hands-on technical skills to support infrastructure configuration, able to quickly find root cause and leading to effective low-risk resolution.
Main Tasks and Responsibilities
Based in Bradford-on-Avon and reporting to the IT Manager, tasks shall include but not be limited to:
Working in a support environment on technical, applications and business issues – incidents and change, both small and large
Working on small projects from inception to delivery, including writing documents to support project activities
Working independently and as part of the IT team or business teams
Achieving success in the role will be indicated by performance on tasks such as:
Adherence to the HICSE Business Management System
Support queue maintenance
Using hands-on technical skill to resolve complex incidents quickly
Dealing with users in a professional and courteous manner
Ensuring frequent communication with users, suppliers and the rest of the team
Key Skills and Experience
Previous experience of working in an IT Support environment
Hands-on experience of working with PCs and servers (Microsoft and Linux), including their configuration
Experience of VM Ware server creation and virtual server concepts
Awareness of Active Directory and its use through Microsoft
Awareness of networking concepts and configuration such as VLAN
Experience of working with switches and routers, especially Cisco
Willingness and confidence to take on variety of tasks required to keep the business running and support the user community
Able to work well and think clearly under pressure
Technical skills balanced with business and application awareness
Able to work independently and take responsibility for the successful completion of tasks and projects
Team player, able to communicate and cooperate with the IT team and wider business
Company Funded Benefits
Market competitive salary and discretionary bonus scheme
Generous holiday entitlement - with the option to buy up to an additional 37.5 hours per year
A Holiday Banking scheme allowing you to bank untaken holiday to use another year
Group Personal Pension
Private Medical Insurance with self-funded option to increase cover to include family members
Employee Assistance Programme available to all employees
Personal Accident Insurance
Voluntary Benefits (funded by employee)
Cycle To Work
Dental Insurance with option to include dependent children
We have been producing industry leading software products since 2000. Our expertise lies in developing and supplying dedicated products and services, designed to improve the supervision and control of railways worldwide.
Our success lies in the strength of our relationships with our customers and with our colleagues throughout Europe. We work to meet and exceed market requirements by producing only the very best software products: on time and to the most exacting standards.
Our head office is located in Bradford on Avon, England and we have further offices in Plymouth and Derby, England.
We are always happy to hear from people who are customer focused and keen to produce high-end, added value software products.