Technical & Business IT Support

Description

Role Overview

This role is to be one of a small team providing the whole range of IT functions to the business across the HICSE sites and remote staff, with an increasing involvement in the development and production environments.  As part of a small team, this role requires multiple skills and experience in technical aspects, as well as incident management, IT security, small project management, systems analysis and training.  The successful candidate will have strong, hands-on technical skills to support infrastructure configuration, able to quickly find root cause and leading to effective low-risk resolution, as well as the skills to implement new designs, systems and solution.

Main Tasks and Responsibilities

Based in Bradford-on-Avon and reporting to the IT Manager, tasks shall include but not be limited to:

• Working in a support environment on technical, applications and business issues – incidents and technical and business change

• Working in technical areas including networking and servers, both Windows and Linux

• Working on small projects from inception to delivery, including writing documents to support project activities

• Working independently and as part of the IT team or business teams

Achieving success in the role will be indicated by performance on tasks such as:

• Adherence to the HICSE Business Management System

• Support queue maintenance

• Using hands-on technical skill to resolve complex incidents quickly

• Implementing systems and servers from scratch

• Dealing with users in a professional and courteous manner

• Ensuring frequent communication with users, suppliers and the rest of the team

Qualifications

Key Skills and Experience

• Previous experience of working in an IT Support environment and broad technical experience including networking and servers

• Able to take the lead in coordinating small projects - both infrastructure and application implementations

• Hands-on experience of working with PCs and servers (Microsoft and Linux), including their configuration

• Hands-on experience of working with virtual and physical servers, including their configuration

• Experience of VM Ware server creation and virtual server concepts

• Awareness of Active Directory and its use through Microsoft

• Awareness of networking concepts and configuration such as VLAN

• Experience of working with switches and routers, especially Cisco

• Willingness and confidence to take on variety of tasks required to keep the business running and support the user community

• Able to work well and think clearly under pressure

• Technical skills balanced with business and application awareness

• Able to work independently and take responsibility for the successful completion of tasks and projects

• Team player,  able to communicate and cooperate with the IT team and wider business

Benefits Package

Company Funded Benefits

• Market competitive salary and discretionary bonus scheme

• Generous holiday entitlement - with the option to buy up to an additional 37.5 hours per year

• A Holiday Banking scheme allowing you to bank untaken holiday to use another year

• Group Personal Pension

• Private Medical Insurance with self-funded option to increase cover to include family members

• Employee Assistance Programme available to all employees

• Personal Accident Insurance
  
  

Voluntary Benefits (funded by employee)

• Cycle To Work

• Gym Membership

• Dental Insurance with option to include dependent children

• Health screening

Company Overview

We have been producing industry leading software products since 2000. Our expertise lies in developing and supplying dedicated products and services, designed to improve the supervision and control of railways worldwide.

Our success lies in the strength of our relationships with our customers and with our colleagues throughout Europe. We work to meet and exceed market requirements by producing only the very best software products: on time and to the most exacting standards.

Our head office is located in Bradford on Avon, England and we have further offices in Plymouth and Derby, England.

We are always happy to hear from people who are customer focused and keen to produce high-end, added value software products.