Join our Talent Network

Skip to main content

Corporate Information  |  Careers

Careers Home > Job Search Results > Technical Specialist / SR Technical Specialist (Accelerated Support Engineer I/II)- Level to be determined

Technical Specialist / SR Technical Specialist (Accelerated Support Engineer I/II)- Level to be determined

Location: Phoenix, Arizona, United States
Job ID: 44476
Date Posted: Dec 4, 2019
Segment: High-Tech
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High Technologies America, Inc.
Profession (Job Category): Engineering
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: No

Share: mail
Save Job Saved

Description

The Senior / Technical Specialist (ASE II/I) will have extensive interaction with on-site resources maintaining and supporting the latest technology and equipment the company has provided to our customer. The ASE II/I will maintain in-depth knowledge and skill level on all processes and maintenance critical to each process layer and engage with continuous upskilling on leading processes, procedures and equipment. May be utilized to teach modules of vendor class to both internal and customer resources under the supervision of the training manager.

 

The Senior/ Technical Specialist (ASE II/I) will be required to be engaged for significant periods of time with new process sites to implement the support and knowledge needed for the latest technology and equipment launch. The ASE II/I will partner with site EICs and FSEs to support site equipment health, tool issues, escalation meetings and other tool performance support activities. They will assist the Technical/Senior Technical Specialist (EIC) with moving the support activities forward, either to conclusion or hand off to product support or Japan if needed. Direct customers through support activities including customer meetings, status reports and updates. They will continue to be responsible for planning, scheduling meetings, completing required documentation and internal and external communications. The ASE II/I will have direct, frequent and detailed communication with both product support and the customers. During escalations the ASE II/I will receive direct tasking from the Product Support Manager or team assigned to the activity and will be responsible for the work towards completion of the plan. This will require working closely with the customer towards resourcing the plan as well as any other needed plan support items such as related equipment or wafers.

 

The ASE II/I’s main role is as a technical support lead. If an external product support resource is assigned to the site, the ASE II/I will either hand off to, or partner with, the product support resource on plan activities.


PRIMARY RESPONSIBILITIES- ASE I & II

  • Respond to Domestic and International site customer technical inquiries as requested
  • Develop & present technical & comprehensive solutions to customer problems
  • Problem reporting, escalation, replication, and resolution management
  • Form individual relationship with Dallas and Japan product support departments.
  • Functions as a customer support liaison and partner to both departments. Establish and maintain a relationship with both International and Domestic site internal and external teams.
  • Establish and maintain an awareness of sites’ maintenance procedures, fleet health, issues, concerns, priorities and future plans.
  • Responsibilities will include a wide range of tasks from routine maintenance to troubleshooting, repairing down equipment, documenting equipment failures, and providing continuous improvement suggestions.
  • Proactive continuous improvement process (CIP) input on fleet equipment performance and maintenance effectivity.
  • Daily communication to key technical resources and management.
  • Required to provide escalation support for down equipment for those facilities producing the most recent technology.
  • Will be required to travel to Dallas for upskilling, product knowledge enhancement and related process awareness.
  • Will be required to travel to the HVM sites for extended periods to help support tool issues and fleet health.
  • Will be required to travel to the factory in Japan to train on latest technologies.
  • Depending on assignment location, support new equipment development and beta testing as required.
  • Work schedules may be driven by the needs of the current project or escalation demands from the customer. Support may be required on night shift basis and weekend support. 
                              ADDITIONAL PRIMARY RESPONSIBILITIES (ASE II)
  • Develop & present technical & comprehensive solutions to customer problems in the form of an escalated document with clear steps in a Plan of Action format. Be the owner of the document and all necessary updates, ready to present and update the customer.
  • Depending on assignment location, drive the support of new equipment development and beta testing as required.
  • Response to Domestic and International site customer technical inquiries as requested
  • Develop & present technical & comprehensive solutions to customer problems
  • Problem reporting, escalation, replication, and resolution management


Qualifications


EDUCATION REQUIREMENTS (ASE I & II)

 

      Associate’s Degree in related field (preferred)

      Equivalent combination of education and work experience

 

EXPERIENCE REQUIREMENTS 

 

ASE I: Should have a minimum of 3+ years’ experience repairing semiconductor manufacturing equipment (preferably in etch).


ASE II: Should have 7+ experience repairing semiconductor manufacturing equipment (preferably in etch).


ASE I / II: Successful demonstration of technical and behavioral competencies required for this position.  Also, previous experience in technical team leadership preferred. Examples may include but not limited to: previous experience in managing and providing leadership of direct reports in technical functions, coordinating all levels of site support and activity, training/mentoring and technical supervision to various levels within the organization, responsible for leading task for teams/projects and Hitachi initiatives, managed relationships and support to customer (i.e. communications, technical responses and action planning i.e. action plans on escalations and technical programs, contributions to shift pass downs, escalation support (ATACs), equipment technology meetings (ETMs),escalations, etc.

 

SKILLS AND ABILITIES REQUIREMENTS (ASE I & II)

 

  • Extensive knowledge on the latest process and tool technology
  • High level on all EIC and FSE family tasks for all tool models supporting that technology 
  • Possess strong technical skills.
  • Should possess a thorough understanding of etch process theory.
  • Ability to interface effectively with management, engineers, and technicians and customer representatives.
  • Should possess high level interpersonal skills
  • Proficient at written and verbal communication as well as diplomacy, negotiation and task leadership.
  • Extensive travel required. (Up to 30 %)
  • Must be able to perform and be comfortable working and leading activities in a high pressure environment.
  • Ability to create documentation best known methods and procedures per standards
  • Has good professional conduct during all meetings both internally and with the customer with exemplary behavior at all times. 

ADDITIONAL SKILLS AND ABILITIES REQUIREMENTS (ASE II)

  • Has a proven ability to create documentation and procedures.
  • Expert level on all EIC and FSE family tasks for all tool models supporting that technology 
  • Superior level written and verbal communication as well as diplomacy ,negotiation and task leadership.

Equal Opportunity Employer (EOE)-Females/Minorities/Veterans/Individuals with Disabilities


Share: mail

Similar Jobs

Maintenance Service Technician

Hitachi Regional Headquarters