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Business Systems Administrator

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Location: Doncaster, England, United Kingdom
Job ID: 44501
Date Posted: Nov 20, 2019
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Limited
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: Optional

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Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the UK, Europe and Japan? Come and join the fastest growing rail business in the world!

As a global provider of total railway solutions, Hitachi Rail Limited has a growing international presence and product range. We are leading the largest rail modernisation project in UK history and delivering the UK’s next generation of rolling stock. We are working to Inspire the Next – and this is your chance to be part of it.

Your new role

Hitachi Rail Limited is seeking an experienced administrative assistant who is used to working in an IT/systems support or delivery type environment. You will be joining the business systems service desk team, within Business Support at our state of the art train maintenance centre in Doncaster, reporting to the Head of Business Support. This role is a 6 months fixed term contract.


In this exciting new role, you will be responsible for ensuring that all necessary administrative tasks are complete. This support will take the form of daily activities and tasks, but this person must also help develop the Business Systems Support Desk during the set up stage of its project. This means that the candidate will ideally have worked both in an admin and project support role previously. 


Specifically, you will be responsible for the following deliverables:


  • Provide administration support in a technical and organisationally complex environment.
  • Organising training
  • Linking training to roles and authorisations across business systems
  • Call logging, call allocation and call queue management using ServiceNow or another interim method
  • Work with external service and support providers as required
  • Escalate technical issues to the relevant teams/members
  • Liaise with internal and external stakeholders to help direct queries and feedback internally or to end users
  • Manage business support team calendar
  • Travel arrangements
  • Meeting Minutes
  • Raise purchase requests
  • Other associated admin duties as required
Project Specific Duties:
  • Monitor progress of all open actions issues and risks associated with the effective delivery of the project, resolving and/or escalating issues where required
  • Prepare project documents including correspondence letters, meeting minutes and presentations as required
  • Ensure that all information and documents are organized and accurately filed in a systematic fashion to enable auditors/inspectors to perform an audit trail through a project's life cycle
  • Collate information for reporting progress of Key Project Activities as and when requested


About you
  • Project management qualification or understanding
  • Understanding of project and programme management tools and techniques and their purpose in the programme/project lifecycle.
  • Good interpersonal skills to obtain collaboration from key programme stakeholders.
  • Sound prioritisation and organisation skills to deliver to tight time schedules.
  • Excellent organizational skills
  • Good at document control
  • Keen and willing to support team members and the wider business
  • Strong IT skills: MS Project, Excel, Word, Share Point PowerPoint etc.
  • Good standard of written and spoken English.
  • Numerate with experience of working to a high level of accuracy
  • Pro-active, with the ability to work on own initiative and be self-motivated, as managers are often out of the office travelling.
  • Previous experience working for a Global organisation would be an advantage.
  • Primarily based in Doncaster but flexible to travel to other Hitachi UK sites as required

Why Hitachi Rail Limited?

At Hitachi Rail Limited you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!


Closing date for applications is 19th November 2019

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