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Cash Collection Specialist - Spanish or French Speaker

Location: Krakow Poland
Job ID: 1005300HV
Date Posted: Nov 6, 2019
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Finance
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Company

Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture, and help drive our customers' data to meaningful customer outcomes.

The Role

The purpose of this role is to ensure the timely collection of payments from customers and timely resolution of internal and external enquires. To achieve these objectives the Cash Collection Specialist will be in direct contact with customers, and will need to maintain a professional and courteous manner. They will also be responsible for the provision of information such as customer statements and the Receivables Report to management.

Responsibilities
  • Make pro-active courtesy calls to ensure impending payments are not being held up in Customer payment process
  • Resolve queries (internal and external) in a timely and professional manner
  • Timely and accurately prepare and send reports to Customers and finance stakeholders
  • Call customers to ensure rapid payment of overdue amounts
  • Act promptly to resolve any issues detected prior to payment due date
  • Prepare monthly collection dashboards/reports with comments for respective countries
  • Ensure that Hitachi Vantara's core values (Customer Focus, Community, Openness, Ownership and Leadership) are adhered to
  • Promote best practices to improve process efficiency
  • Maintain current knowledge in the areas of responsibility (e.g. attend ongoing educational programs)

Requirements
  • Fluent Spanish or French, good command of English
  • Previous experience in Finance/working with data/Customer Service
  • Experience in Cash Collection would be a strong asset
  • Attention to detail and numerical ability
  • Problem solving - Query resolution related to a variety of issues is required on a regular basis
  • Excellent administrator - The role involves handling, processing and managing a large volume of documentation

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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