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APAC Order to Cash Manager

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Location: Kuala Lumpur Malaysia
Job ID: 1005427HV
Date Posted: Jan 10, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Finance
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Order to Cash Manager (OTCM) is responsible for the ongoing OTC team performance management via Revenue Team Leaders and Invoicing, Credit and Collection Team Leader to ensure the effective operation of business processes and adherence to pre-defined Service Level Agreements ("SLAs") and compliance to audit and regulatory requirements. The role involves identifying and implementing continuous improvement initiatives to drive process efficiency and effectiveness in the OTC area. OTC processes consist of Credit Analysis, Invoicing, Incoming Cash forecasting and Cash Collection, AR reporting, Revenue Recognition, Revenue and COGS reporting, Balance Sheet accounts reconciliations related to revenue and AR Managed Services transactions.

OTCM is the main point of contact for APAC Local Country F-A Managers, supporting their requests and gathering their feedback about team's performance and promoting continuous improvement.

Job Responsibilities:

Performance and People Management
• Manage to service level agreements (SLAs) defined for the team
• Continuously monitor KPI performance and report on and take remedial action where required to ensure performance standards are met
• Ensure that KPIs are integrated into personal performance objectives
• Ensure that effective personal performance and development reviews are carried out periodically
• Provide effective line management (recruitment, performance management, coaching and mentoring etc.) to leaders

Stakeholder Management
• Implement regular, structured communication processes with key stakeholders to update them on team performance, risks and issues
• Ensure high levels of stakeholder service and satisfaction
• Set up regular meetings with local F-A Managers to monitor service levels provided
• Engage in ongoing relationship building to avoid issues and address concerns
• Resolve issues -/or concerns highlighted by local F-A Managers and Controllers or GPOs as they arise
• Liaise with internal and external auditors

Continuous Improvement
• Identify and implement initiatives to improve OTC processes and deliver efficiencies in the SSC
• Ensure compliance to new processes
• Maintain current knowledge in present areas of responsibility
• Provide support and input as required to companywide continuous improvement initiatives
• Promote Order to Cash best practices to improve process efficiency

Perform Other Duties as Required
• Actively support company change programs and act as a role model for the team
• Complete all job functions as per department and organization policies and procedures
• Demonstrate responsibility for scope of position/own standard of practice
• Demonstrate full knowledge of current position and department's relationship to the rest of SSC Team members
• Demonstrate understanding of knowledge of organizational strategy and objectives
• Provide input into audit and compliance initiatives (e.g. risk review, self-assessment, business monitoring, policies and procedure documentation)
• Active participation in Order-To-Cash related projects and initiatives.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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