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Anaplan Quality Assurance Support Analyst

Location: Krakow Poland
Job ID: 1005272HV
Date Posted: Nov 9, 2019
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Finance
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Company

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders use the value in their data to innovate intelligently and reach outcomes that matter for business and society - what we call a double bottom line. Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetize data for better customer experiences, new revenue streams and lower business costs.

The Role

Your natural curiosity, attention to detail and interest in financial systems will serve you well in this role. As an Anaplan Quality Assurance Support Analyst, you will work with a small team in our Anaplan Center of Excellence and will be responsible for testing and documenting new models. You will also be the first line of support for our end-users, answering questions, tracking issues and escalating issues to the Model Builder or Master Anaplanner as needed. This is a great opportunity to grow and develop your Anaplanning skills.

Responsibilities
  • Initial point of contact for internal Anaplan questions
  • Receives, documents, and organizes support tickets
  • Triages and directs issues to the correct resolution area
  • Articulates a clear understanding of issues
  • Collaborates with source system teams on data issues
  • Tests central model builds
  • Reviews documentation to properly diagnose issues

Requirements
  • 0-1-year Anaplan experience
  • 1+ year(s) experience QA or customer service functions
  • Analyst levels or higher
  • Fluency in English is a must
  • Critical reasoning and troubleshooting abilities
  • Excellent communication and documentation skills
  • Possesses customer service capabilities
  • Ability to create and document test plans and defect resolution strategies

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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