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Global Network Operations Engineer

Location: Hyderabad India
Job ID: 1005333HV
Date Posted: Nov 18, 2019
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Information Technology
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Company

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders use the value in their data to innovate intelligently and reach outcomes that matter for business and society - what we call a double bottom line. Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetize data for better customer experiences, new revenue streams and lower business costs.

The Role

We are seeking an experienced Network Operations Shift Engineer to support and maintain a 100+ site, global network. While supporting our users, the person in this role will be working with state-of-the-art network technologies including Cisco SD-WAN/DNA/ISE, and Palo Alto Firewalls. We are looking for someone passionate about resolving incidents, solving problems, eliminating security risks and enabling our users and Hitachi Vantara to get their business done and help change the world.

Responsibilities
  • Monitor, operate, and maintain LAN, WAN, Remote Access, Firewall and Proxy systems globally
    Monitor the global network environment for security risks and takes appropriate action to mitigate them
    Monitor security bulletins and perform security audits of current network infrastructure and applications; perform applicable remediation
    Participate in network deployment projects
    • Resolve trouble tickets in ServiceNow while meeting SLA objectives
    • Participate in root cause analysis of outages and other Problem Management processes
    • Perform administrator duties for Solar Winds Orion, Palo Alto Panorama, and LiveAction network management systems
    • Perform administrator duties for Infoblox IPAM IP address management server

Shift

The selected candidate is expected to be on site in the IT SSC in Hyderabad, India facility supporting the following shift:
• Five day a week that can be Mon through Fri, for 9 hours per day (8 hours work, 1 hour lunch) or Tue through Sat with same hours. 2 shifts are available that start at 6:30am and 9:30am that are rotated through the team based on team needs or periodic basis.

  • Shifts are subject to change based upon operational requirements
  • Off hours maintenance support will be required
  • On-call work required for one-week period to provide 7/24 network support that is cycled amongst team members

Qualifications
  • Requires 5+ years of technical experience in the fields of networking and information security
    • Minimum 3 years of experience in implementing and supporting Cisco ASA or Palo Alto firewalls
    ITIL experience, ITIL v3 Foundation Certified preferred
    CCNA/CCNP/CCIE certification a plus
    CCSP or equivalent, highly desired
    Scripting and network orchestration programming highly desired

In depth knowledge of:
o Cisco routers, switches, wireless controllers, WAPs and firewalls; Palo Alto Network firewalls; Blue Coat Proxy; Riverbed, Infoblox
o Network management tools: LiveAction, SolarWinds/Orion NCM, NPM, APM, or other SNMP tools
o Protocol analysers (Wireshark or Savvius Wildpackets)
o Security protocols (IPSec), encryption technologies (3DES, AES)
o IDS/IPS systems
o LAN Protocols (10/100/1000 Mbps Ethernet, WiFi)
o WAN protocols (MPLS, DMVPN, VPN)
o Routing Protocols (EIRGP, OSPF, BGP)

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