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Representative II, Key Account Technology

Location: Hillsboro, Oregon, United States
Job ID: 44561
Date Posted: Nov 18, 2019
Segment: High-Tech
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High Technologies America, Inc.
Profession (Job Category): Sales
Job Type (Experience Level): Experienced
Job Schedule: Full-time
Remote: No

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Description

GENERAL DESCRIPTION


The Representative II, Key Account Technology will work closely with the Key Account Technology Managers and HTA customers.  The position will be responsible for key support duties, providing key technical support functions and will be the key communicator between external customers and HTA Key Account Management team.  The Representative II, Key Account Technology will be the liaison between customers, factory and division groups to ensure customer requests and priorities are met. General supporting function includes but not limited to: providing technical clarification of customer requests to the factory, communicating factory responses directly to the customer, interacting with internal organization to support customer requests and ensure a successful business relationship.


PRIMARY RESPONSIBILITIES


· Daily activities will include a wide range of tasks i.e. meeting with customers and  communicating technical and internal activities.  This role will also  be responsible for tracking of configuration changes and capturing meeting minutes for both internal and external meetings and communicating to the factory to ensure clear direction.    
· Drives development and presentation creation of technical information to communicate both emerging HTA technologies, and technical issues to the Customer.  
· Works with Account Team to co-develop business and technical materials for customer meetings
· At the discretion of the Director, the Representative II, Key Account Technology may be required to represent the Account Team in customer and internal meetings. 

Qualifications

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS


· Candidates should have as a minimum a four-year technical degree with emphasis on electronics or electromechanical devices.  


EXPERIENCE AND TRAVEL REQUIREMENTS


· 2 to 5 years’ experience in semiconductor manufacturing equipment etch technology. Experience can substitute for educational requirements
· Detailed knowledge of Etch system design.
· Should possess a general understanding of etch process theory.
· Ability to  travel (up to 20%) required to attend face to face meetings at any of the customer locations, and periodic travel to the factory and Tokyo to interface with HHT personnel.

SKILLS AND ABILITIES REQUIREMENTS


· Must possess strong technical and administrative skills.

· Ability to comprehend how engineering changes affect both tool operation and impact to supply chain.

· Ability to interface with factory, Process Engineers, Key Account Managers and customers.

· Ability to transcribe customer’s technical requirements from meetings/interactions with customers and present them to the HTA team.

·  Ability to articulate changes to tool configuration to both the customer and internal stakeholders.

· Ability to effectively communicate with Japanese personnel in both the factory and Tokyo sales group.

· Ability to manage progress of multiple different projects simultaneously and keep them on schedule.

· Possess good interpersonal skills.

· Possess strong communication skills (oral and written).

· Must possess strong organizational skills.


 Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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