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Field Service Supervisor | Dandenong

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Location: Dandenong, Victoria, Australia
Job ID: NDMC9_1574117167
Date Posted: Dec 18, 2019
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Repair & Maintenance
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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The Company

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

The Opportunity

With strong growth in the Melbourne region, our Dandenong branch has an exciting opportunity for an experienced Field Service Supervisor to join the business. Your key drivers will be to plan, organise and supervise the activities of the Field Service Team, leading technicians in delivering total customer service to meet customer requirements. Reporting to the Service Manager, your core responsibilities will include:

  • Ensuring compliance with company Workplace Health & Safety , Environmental Policy & Quality Assurance Systems
  • Coaching and development of your team
  • Coordinating and organising timely service and labour schedules for parts and customer assistance requests
  • Providing accurate quotations for retail and field service jobs with corresponding service administration
  • Management of warranty, product improvement, work in progress and internal document quality standards

The Ideal Candidate - If you consider yourself to have the following, then we want to hear from you!

  • Safety Conscious - A strong workplace safety orientation
  • Motivational - A determined and friendly attitude when motivating team members to contribute to growth and continuous improvement
  • Ownership - Driven to fulfil service and sales goals, assessing and encouraging quality output of work in all aspects
  • Relevant Trade Qualifications - Minimum Certificate III in Engineering - Mechanical or equivalent discipline
  • Experience & Skillset - Heavy Diesel mechanics and field service fitters with OEM equipment experience - demonstrated diagnosis of excavators will be a distinct advantage
  • Analytical thinking - Ability to navigate complex technical issues to deliver timely, quality, permanent outcomes
  • Autonomous productivity - Previous Supervisory experience with keen Initiative to plan and prioritise multiple work fronts efficiently and effectively

The Offer - What's in it for you?

  • A competitive salary package + super and company biannual bonuses
  • Full PPE and uniform provided
  • Fully Maintained Service Vehicle
  • Genuine life / work balance working Monday - Friday in a permanent full time position with long term job security
  • Exclusive staff discounts on Medibank Health Cover and other in house products and services
  • Real career development opportunities, ongoing training and personal upskilling
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company.

This position would suit someone who is dedicated to quality service and maintenance delivery outcomes, is professional and proactive in finding solutions for improved service levels. If this sounds like the perfect role for you, then please click APPLY NOW and submit your resume for consideration.

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