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Junior/ Unified Communications (UC) Engineer

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Location: Krakow Poland
Job ID: 1005299HV
Date Posted: Mar 13, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Information Technology
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Company

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders use the value in their data to innovate intelligently and reach outcomes that matter for business and society - what we call a double bottom line. Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetize data for better customer experiences, new revenue streams and lower business costs

The Role

We are seeking a technical engineer to assist in designing, deploying and supporting Unified Communications services for a globally distributed environment with a concentration in the EMEA region. The person who fills this job will have demonstrated skills in technical troubleshooting, end user support and an interest in learning new skills relating to Microsoft voice platforms and related voice technology.

Responsibilities

This individual will be responsible for producing all required deliverables including the following:
  • Implement and support Skype For Business Enterprise Voice, O365 and Teams solutions
  • Support and assist in solution design for PRI, DID, Toll free service, and other telecom services
  • Implement and support new sites as identified by Real Estate
  • Provide day to day UC and telecom operational support in the EMEA region and provide global support as needed
  • Identify inefficiencies in the environment and seek to address those with automation, training, process changes, machine learning, AI, etc.
  • Work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience
  • Develop and maintain strong professional relationships with IT/Business teams as well as end users
  • Maintain accurate and timely status updates on tickets
  • Assist in creating and reviewing technical documentation and operations guides
  • Perform problem investigation, diagnosis and root cause analysis with the goal of mitigating the risk of recurring issues
  • International and domestic travel could be required - up to 10%

Qualifications
  • Requires 1-3 years of experience supporting users in a technical environment preferably supporting either Voice platforms or Microsoft products
  • Demonstrated effective communications and computer skills along with the ability to manage multiple tasks in a team-oriented environment
  • Desired understanding of Desktop Real-Time Collaboration Technologies such as Skype for Business, Teams, Zoom and/or WebEX
  • Desired experience with Cisco and/or Ayava voice technologies
  • Desired experience with PowerShell, other scripting tools and network diagnostic tools
  • Foundational networking knowledge
  • Demonstrated ability to learn and apply new technology to streamline operations or increase user satisfaction
  • Bachelor's Degree in computer science, Engineering or other technical field


All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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