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Voice/ Unified Communications Engineer

Location: Krakow Poland
Job ID: 1005299HV
Date Posted: Jan 24, 2020
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Information Technology
Job Type (Experience Level): Experienced
Job Schedule: Full-time

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The Company

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., helps data-driven leaders use the value in their data to innovate intelligently and reach outcomes that matter for business and society - what we call a double bottom line. Only Hitachi Vantara combines 100+ years of experience in operational technology (OT) and 60+ years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetize data for better customer experiences, new revenue streams and lower business costs

The Role

We are seeking a Voice/UC Engineer who is an innovative thinker, applying traditional Telecom concepts to the world of cloud and digital transformation. The UC engineer will assist in designing, deploying, supporting and operating the Hitachi Vantara Global Telecom for a globally distributed environment with a concentration in the EMEA region. The person who fills this job will have demonstrated skills in voice platforms, voice implementations and troubleshooting.


This individual will be responsible for producing all required deliverables including the following:
  • Evangelize, implement and support the Skype For Business Enterprise Voice, O365 and Teams solutions
  • Identify, design and support solutions for PRI, DID, Toll free service, and other telecom services
  • Act as the telecom technical lead for contact center services including the IT Service Desk
  • Design, implement and support new sites as identified by Real Estate
  • Provide day to day UC and telecom operational support in the EMEA region and provide global support as needed
  • Own the research and solution of ad hoc Unified Communications/Telecommunications projects
  • Identify inefficiencies in the environment and seek to address those with automation, training, process changes, machine learning, AI, etc.
  • Work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience
  • Contribute to technical road map discussions
  • Develop and maintain strong professional relationships with IT/Business teams as well as end users
  • Determine criticality of business issues, identify business impact and escalate problems to upper management
  • Maintain accurate and timely status updates on tickets
  • Assist in creating and reviewing technical documentation and operations guides
  • Perform problem investigation, diagnosis and root cause analysis with the goal of mitigating the risk of recurring issues
  • International and domestic travel could be required - up to 10%

  • Requires 5+ years of technical experience in the field of Unified Communications and/or Telecommunications
  • Bachelor's Degree in computer science, Engineering or other technical field
  • Vendor experience: Microsoft, VMWare, Cisco, Audiocodes, Sonus, Polycom and Jabra/Plantronics
  • Experience working with global and local telecom carriers for ordering and operations
  • Proven design and deployment experience with Teams or Skype for Business desired but Avaya or Cisco also accepted
  • Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc
  • Basic Knowledge of AD, DNS, DHCP, Networking, Firewall technologies
  • Desired experience with PowerShell, other scripting tools and network diagnostic tools
  • Infrastructure knowledge related to real-time collaboration architectures including desktop and mobile solutions, audio and video endpoints, codecs, network transport, security, and server infrastructure for traditional data center hosted applications as well as cloud solutions
  • Understanding of Desktop Real-Time Collaboration Technologies such as Skype for Business, Teams, Zoom and WebEX
  • Familiarity with one or more Contact Center solutions with a preference for 8x8 and Genesys
  • Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools
  • Strong analytical skills, dedication, attention to detail and ability to excel under pressure
  • Foundational networking knowledge
  • Demonstrated ability to learn and apply new technology to streamline operations or increase user satisfaction
  • Ability to work well with others in a team-oriented environment

All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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